As per the report titled ‘Global Computer-aided Dispatch Market Size study, by Type (Cloud, On-Premises) by Application (Transportation, Government, Utilities, Others) and Regional Forecasts 2020-2026’, available with Market Study Report, global computer-aided dispatch market was worth USD 1.41 billion in 2019 and is projected to record a CAGR of 10.98% through 2026.
 

Global computer-aided dispatch market is driven by rise in criminal activities, stringent national public safety measures, along with modernized policies regarding adoption of computer assisted dispatch solutions, and increasing frequency of natural disasters & hazards across the globe.
 

For those uninitiated, computer-aided dispatch (CAD) is an advanced method of efficiently dispatching taxicabs, mass transit vehicles, couriers, field service technicians, and emergency by using computers. CAD software is also used to send messages to the dispatchee through a mobile data terminal (MDTs) and for storing and retrieving data. CAD generally consists of a software suite used to initiate public safety calls, dispatch, and update status of responding resources in the field. It is widely used by call-takers, emergency communications dispatchers, and 911 operators in centralized & public-safety call centers, and by field personnel utilizing MDTs or mobile data computers (MDCs).
 

CAD Systems are also used to alert the public and help them evacuate from the site of crime or disaster. According to Our world in Data organization, on an average of 60,000 deaths are caused by natural disasters each year worldwide, totaling to 0.1% of total deaths across the globe, over the past decade. Also, in 2018, the Federal Bureau of Investigation reported about 1.2 million violent crimes. In addition, rising penetration of connected devices have allowed users with a smartphone to receive messages and track location of the dispatched vehicles, further strengthening the CAD industry.
 

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Furthermore, escalating demand for surveillance and authentication systems, along with ongoing technological advancements in communication and infrastructure for public safety are expected to present new growth opportunities for CAD market in the coming years. However, budget limitations and continually evolving equipment cycle may hinder the adoption of CAD software over the forecast period.  
 

As per the regional analysis, North America holds a strong position in global computer-aided dispatch industry owing to the early technological adoption and presence of compatible infrastructure for efficient operations of CAD.
 

Asia Pacific computer-aided dispatch market, on the contrary, is expected to grow tremendously over the forecast timeline, triggered by rising investments in public safety and infrastructure development.
 

Key players operating in global computer-aided dispatch market are IMPACT, Southern Software, Inc., Spillman Technologies, Inc., TriTech Software Systems, Hexagon Safety & Infrastructure, DoubleMap LLC, Priority Dispatch Corp., Traumasoft, Tyler Technologies, Inc., and FDM Software (Aptean).