Global SQM and CEM Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023

Choose License

SQM is a tool used for comparing expectations with the performance of the product and service. Improved service quality increases the ranking of an organization and helps sustain in the competitive market. CEM is a management tool used to get insights about the customers, which helps organizations take right decisions with respect to their business. It tries to understand multiple aspects of the customer through touch points. Effective utilization of CEM helps enterprises in improving customer satisfaction and increasing brand loyalty. Companies need to manage customer experience effectively and ensure that they attain the maximum level of customer satisfaction to sustain the competition in this challenging business environment.



Scope of the Report:

This report studies the SQM and CEM market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the SQM and CEM market by product type and applications/end industries.

Customers are promoters of brands. Good SQM and CEM enable businesses to find out their followers and users, offer them loyalty and promotional rewards, and thus make them promoters of the brand. If an organization achieves the best SQM and CEM, then its customers will become promoters and its net promoter score card, which is one of the indicators of sustainable growth rate of a company, will be positive. The net promoter score is based on customer feedback and shows whether customers are satisfied or not with an organization's product or service. When an organization employs SQM and CEM tools and techniques for continuous communication and feedback to solve customer issues and problems, it will positively impact customer feedback and ultimately drive sustainable growth in the service quality management market.

The global SQM and CEM market is valued at xx million  in 2017 and is expected to reach xx million  by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of SQM and CEM.

Europe also play important roles in global market, with market size of xx million  in 2017 and will be xx million  in 2023, with a CAGR of xx%.



Market Segment by Companies, this report covers

    Adobe Systems

    HP

    IBM

    Oracle



Market Segment by Regions, regional analysis covers 

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)



Market Segment by Type, covers

    EFM

    Web Analytics

    Text Analytics

    Speech Analytics



Market Segment by Applications, can be divided into

    Small and Medium Businesses

    Large Enterprises
Table of Contents



1 SQM and CEM Market Overview

    1.1 Product Overview and Scope of SQM and CEM

    1.2 Classification of SQM and CEM by Types

        1.2.1 Global SQM and CEM Revenue Comparison by Types (2017-2023)

        1.2.2 Global SQM and CEM Revenue Market Share by Types in 2017

        1.2.3 EFM

        1.2.4 Web Analytics

        1.2.5 Text Analytics

        1.2.6 Speech Analytics

    1.3 Global SQM and CEM Market by Application

        1.3.1 Global SQM and CEM Market Size and Market Share Comparison by Applications (2013-2023)

        1.3.2 Small and Medium Businesses

        1.3.3 Large Enterprises

    1.4 Global SQM and CEM Market by Regions

        1.4.1 Global SQM and CEM Market Size (Million ) Comparison by Regions (2013-2023)

        1.4.1 North America (USA, Canada and Mexico) SQM and CEM Status and Prospect (2013-2023)

        1.4.2 Europe (Germany, France, UK, Russia and Italy) SQM and CEM Status and Prospect (2013-2023)

        1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) SQM and CEM Status and Prospect (2013-2023)

        1.4.4 South America (Brazil, Argentina, Colombia) SQM and CEM Status and Prospect (2013-2023)

        1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) SQM and CEM Status and Prospect (2013-2023)

    1.5 Global Market Size of SQM and CEM (2013-2023)

2 Manufacturers Profiles

    2.1 Adobe Systems

        2.1.1 Business Overview

        2.1.2 SQM and CEM Type and Applications

            2.1.2.1 Product A

            2.1.2.2 Product B

        2.1.3 Adobe Systems SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)

    2.2 HP

        2.2.1 Business Overview

        2.2.2 SQM and CEM Type and Applications

            2.2.2.1 Product A

            2.2.2.2 Product B

        2.2.3 HP SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)

    2.3 IBM

        2.3.1 Business Overview

        2.3.2 SQM and CEM Type and Applications

            2.3.2.1 Product A

            2.3.2.2 Product B

        2.3.3 IBM SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)

    2.4 Oracle

        2.4.1 Business Overview

        2.4.2 SQM and CEM Type and Applications

            2.4.2.1 Product A

            2.4.2.2 Product B

        2.4.3 Oracle SQM and CEM Revenue, Gross Margin and Market Share (2016-2017)

3 Global SQM and CEM Market Competition, by Players

    3.1 Global SQM and CEM Revenue and Share by Players (2013-2018)

    3.2 Market Concentration Rate

        3.2.1 Top 5 SQM and CEM Players Market Share

        3.2.2 Top 10 SQM and CEM Players Market Share

    3.3 Market Competition Trend

4 Global SQM and CEM Market Size by Regions

    4.1 Global SQM and CEM Revenue and Market Share by Regions

    4.2 North America SQM and CEM Revenue and Growth Rate (2013-2018)

    4.3 Europe SQM and CEM Revenue and Growth Rate (2013-2018)

    4.4 Asia-Pacific SQM and CEM Revenue and Growth Rate (2013-2018)

    4.5 South America SQM and CEM Revenue and Growth Rate (2013-2018)

    4.6 Middle East and Africa SQM and CEM Revenue and Growth Rate (2013-2018)

5 North America SQM and CEM Revenue by Countries

    5.1 North America SQM and CEM Revenue by Countries (2013-2018)

    5.2 USA SQM and CEM Revenue and Growth Rate (2013-2018)

    5.3 Canada SQM and CEM Revenue and Growth Rate (2013-2018)

    5.4 Mexico SQM and CEM Revenue and Growth Rate (2013-2018)

6 Europe SQM and CEM Revenue by Countries

    6.1 Europe SQM and CEM Revenue by Countries (2013-2018)

    6.2 Germany SQM and CEM Revenue and Growth Rate (2013-2018)

    6.3 UK SQM and CEM Revenue and Growth Rate (2013-2018)

    6.4 France SQM and CEM Revenue and Growth Rate (2013-2018)

    6.5 Russia SQM and CEM Revenue and Growth Rate (2013-2018)

    6.6 Italy SQM and CEM Revenue and Growth Rate (2013-2018)

7 Asia-Pacific SQM and CEM Revenue by Countries

    7.1 Asia-Pacific SQM and CEM Revenue by Countries (2013-2018)

    7.2 China SQM and CEM Revenue and Growth Rate (2013-2018)

    7.3 Japan SQM and CEM Revenue and Growth Rate (2013-2018)

    7.4 Korea SQM and CEM Revenue and Growth Rate (2013-2018)

    7.5 India SQM and CEM Revenue and Growth Rate (2013-2018)

    7.6 Southeast Asia SQM and CEM Revenue and Growth Rate (2013-2018)

8 South America SQM and CEM Revenue by Countries

    8.1 South America SQM and CEM Revenue by Countries (2013-2018)

    8.2 Brazil SQM and CEM Revenue and Growth Rate (2013-2018)

    8.3 Argentina SQM and CEM Revenue and Growth Rate (2013-2018)

    8.4 Colombia SQM and CEM Revenue and Growth Rate (2013-2018)

9 Middle East and Africa Revenue SQM and CEM by Countries

    9.1 Middle East and Africa SQM and CEM Revenue by Countries (2013-2018)

    9.2 Saudi Arabia SQM and CEM Revenue and Growth Rate (2013-2018)

    9.3 UAE SQM and CEM Revenue and Growth Rate (2013-2018)

    9.4 Egypt SQM and CEM Revenue and Growth Rate (2013-2018)

    9.5 Nigeria SQM and CEM Revenue and Growth Rate (2013-2018)

    9.6 South Africa SQM and CEM Revenue and Growth Rate (2013-2018)

10 Global SQM and CEM Market Segment by Type

    10.1 Global SQM and CEM Revenue and Market Share by Type (2013-2018)

    10.2 Global SQM and CEM Market Forecast by Type (2018-2023)

    10.3 EFM Revenue Growth Rate (2013-2023)

    10.4 Web Analytics Revenue Growth Rate (2013-2023)

    10.5 Text Analytics Revenue Growth Rate (2013-2023)

    10.6 Speech Analytics Revenue Growth Rate (2013-2023)

11 Global SQM and CEM Market Segment by Application

    11.1 Global SQM and CEM Revenue Market Share by Application (2013-2018)

    11.2 SQM and CEM Market Forecast by Application (2018-2023)

    11.3 Small and Medium Businesses Revenue Growth (2013-2018)

    11.4 Large Enterprises Revenue Growth (2013-2018)

12 Global SQM and CEM Market Size Forecast (2018-2023)

    12.1 Global SQM and CEM Market Size Forecast (2018-2023)

    12.2 Global SQM and CEM Market Forecast by Regions (2018-2023)

    12.3 North America SQM and CEM Revenue Market Forecast (2018-2023)

    12.4 Europe SQM and CEM Revenue Market Forecast (2018-2023)

    12.5 Asia-Pacific SQM and CEM Revenue Market Forecast (2018-2023)

    12.6 South America SQM and CEM Revenue Market Forecast (2018-2023)

    12.7 Middle East and Africa SQM and CEM Revenue Market Forecast (2018-2023)

13 Research Findings and Conclusion

14 Appendix

    14.1 Methodology

    14.2 Data Source

List of Tables and Figures Figure SQM and CEM Picture Table Product Specifications of SQM and CEM Table Global SQM and CEM and Revenue (Million ) Market Split by Product Type Figure Global SQM and CEM Revenue Market Share by Types in 2017 Figure EFM Picture Figure Web Analytics Picture Figure Text Analytics Picture Figure Speech Analytics Picture Table Global SQM and CEM Revenue (Million ) by Application (2013-2023) Figure SQM and CEM Revenue Market Share by Applications in 2017 Figure Small and Medium Businesses Picture Figure Large Enterprises Picture Table Global Market SQM and CEM Revenue (Million ) Comparison by Regions 2013-2023 Figure North America SQM and CEM Revenue (Million ) and Growth Rate (2013-2023) Figure Europe SQM and CEM Revenue (Million ) and Growth Rate (2013-2023) Figure Asia-Pacific SQM and CEM Revenue (Million ) and Growth Rate (2013-2023) Figure South America SQM and CEM Revenue (Million ) and Growth Rate (2013-2023) Figure Middle East and Africa SQM and CEM Revenue (Million ) and Growth Rate (2013-2023) Figure Global SQM and CEM Revenue (Million ) and Growth Rate (2013-2023) Table Adobe Systems Basic Information, Manufacturing Base and Competitors Table Adobe Systems SQM and CEM Type and Applications Table Adobe Systems SQM and CEM Revenue, Gross Margin and Market Share (2016-2017) Table HP Basic Information, Manufacturing Base and Competitors Table HP SQM and CEM Type and Applications Table HP SQM and CEM Revenue, Gross Margin and Market Share (2016-2017) Table IBM Basic Information, Manufacturing Base and Competitors Table IBM SQM and CEM Type and Applications Table IBM SQM and CEM Revenue, Gross Margin and Market Share (2016-2017) Table Oracle Basic Information, Manufacturing Base and Competitors Table Oracle SQM and CEM Type and Applications Table Oracle SQM and CEM Revenue, Gross Margin and Market Share (2016-2017) Table Global SQM and CEM Revenue (Million ) by Players (2013-2018) Table Global SQM and CEM Revenue Share by Players (2013-2018) Figure Global SQM and CEM Revenue Share by Players in 2016 Figure Global SQM and CEM Revenue Share by Players in 2017 Figure Global Top 5 Players SQM and CEM Revenue Market Share in 2017 Figure Global Top 10 Players SQM and CEM Revenue Market Share in 2017 Figure Global SQM and CEM Revenue (Million ) and Growth Rate (%) (2013-2018) Table Global SQM and CEM Revenue (Million ) by Regions (2013-2018) Table Global SQM and CEM Revenue Market Share by Regions (2013-2018) Figure Global SQM and CEM Revenue Market Share by Regions (2013-2018) Figure Global SQM and CEM Revenue Market Share by Regions in 2017 Figure North America SQM and CEM Revenue and Growth Rate (2013-2018) Figure Europe SQM and CEM Revenue and Growth Rate (2013-2018) Figure Asia-Pacific SQM and CEM Revenue and Growth Rate (2013-2018) Figure South America SQM and CEM Revenue and Growth Rate (2013-2018) Figure Middle East and Africa SQM and CEM Revenue and Growth Rate (2013-2018) Table North America SQM and CEM Revenue by Countries (2013-2018) Table North America SQM and CEM Revenue Market Share by Countries (2013-2018) Figure North America SQM and CEM Revenue Market Share by Countries (2013-2018) Figure North America SQM and CEM Revenue Market Share by Countries in 2017 Figure USA SQM and CEM Revenue and Growth Rate (2013-2018) Figure Canada SQM and CEM Revenue and Growth Rate (2013-2018) Figure Mexico SQM and CEM Revenue and Growth Rate (2013-2018) Table Europe SQM and CEM Revenue (Million ) by Countries (2013-2018) Figure Europe SQM and CEM Revenue Market Share by Countries (2013-2018) Figure Europe SQM and CEM Revenue Market Share by Countries in 2017 Figure Germany SQM and CEM Revenue and Growth Rate (2013-2018) Figure UK SQM and CEM Revenue and Growth Rate (2013-2018) Figure France SQM and CEM Revenue and Growth Rate (2013-2018) Figure Russia SQM and CEM Revenue and Growth Rate (2013-2018) Figure Italy SQM and CEM Revenue and Growth Rate (2013-2018) Table Asia-Pacific SQM and CEM Revenue (Million ) by Countries (2013-2018) Figure Asia-Pacific SQM and CEM Revenue Market Share by Countries (2013-2018) Figure Asia-Pacific SQM and CEM Revenue Market Share by Countries in 2017 Figure China SQM and CEM Revenue and Growth Rate (2013-2018) Figure Japan SQM and CEM Revenue and Growth Rate (2013-2018) Figure Korea SQM and CEM Revenue and Growth Rate (2013-2018) Figure India SQM and CEM Revenue and Growth Rate (2013-2018) Figure Southeast Asia SQM and CEM Revenue and Growth Rate (2013-2018) Table South America SQM and CEM Revenue by Countries (2013-2018) Table South America SQM and CEM Revenue Market Share by Countries (2013-2018) Figure South America SQM and CEM Revenue Market Share by Countries (2013-2018) Figure South America SQM and CEM Revenue Market Share by Countries in 2017 Figure Brazil SQM and CEM Revenue and Growth Rate (2013-2018) Figure Argentina SQM and CEM Revenue and Growth Rate (2013-2018) Figure Colombia SQM and CEM Revenue and Growth Rate (2013-2018) Table Middle East and Africa SQM and CEM Revenue (Million ) by Countries (2013-2018) Table Middle East and Africa SQM and CEM Revenue Market Share by Countries (2013-2018) Figure Middle East and Africa SQM and CEM Revenue Market Share by Countries (2013-2018) Figure Middle East and Africa SQM and CEM Revenue Market Share by Countries in 2017 Figure Saudi Arabia SQM and CEM Revenue and Growth Rate (2013-2018) Figure UAE SQM and CEM Revenue and Growth Rate (2013-2018) Figure Egypt SQM and CEM Revenue and Growth Rate (2013-2018) Figure Nigeria SQM and CEM Revenue and Growth Rate (2013-2018) Figure South Africa SQM and CEM Revenue and Growth Rate (2013-2018) Table Global SQM and CEM Revenue (Million ) by Type (2013-2018) Table Global SQM and CEM Revenue Share by Type (2013-2018) Figure Global SQM and CEM Revenue Share by Type (2013-2018) Figure Global SQM and CEM Revenue Share by Type in 2017 Table Global SQM and CEM Revenue Forecast by Type (2018-2023) Figure Global SQM and CEM Market Share Forecast by Type (2018-2023) Figure Global EFM Revenue Growth Rate (2013-2018) Figure Global Web Analytics Revenue Growth Rate (2013-2018) Figure Global Text Analytics Revenue Growth Rate (2013-2018) Figure Global Speech Analytics Revenue Growth Rate (2013-2018) Table Global SQM and CEM Revenue by Application (2013-2018) Table Global SQM and CEM Revenue Share by Application (2013-2018) Figure Global SQM and CEM Revenue Share by Application (2013-2018) Figure Global SQM and CEM Revenue Share by Application in 2017 Table Global SQM and CEM Revenue Forecast by Application (2018-2023) Figure Global SQM and CEM Market Share Forecast by Application (2018-2023) Figure Global Small and Medium Businesses Revenue Growth Rate (2013-2018) Figure Global Large Enterprises Revenue Growth Rate (2013-2018) Figure Global SQM and CEM Revenue (Million ) and Growth Rate Forecast (2018 -2023) Table Global SQM and CEM Revenue (Million ) Forecast by Regions (2018-2023) Figure Global SQM and CEM Revenue Market Share Forecast by Regions (2018-2023) Figure North America SQM and CEM Revenue Market Forecast (2018-2023) Figure Europe SQM and CEM Revenue Market Forecast (2018-2023) Figure Asia-Pacific SQM and CEM Revenue Market Forecast (2018-2023) Figure South America SQM and CEM Revenue Market Forecast (2018-2023) Figure Middle East and Africa SQM and CEM Revenue Market Forecast (2018-2023)

Qualitative Analysis covers:

  • Industry Status and Trends
  • Manufacturer/Company profiles, manufacturing base distribution, sales areas, product introduction, main business, market position and their competitors.
  • Product Development, Technology, Price, Cost, Manufacturing Process and Trends
  • Market segment by regions, types, applications and forecast
  • Market opportunities, potential, government policies and influence factors.
     

Quantitative Analysis covers:

  • Market size (value, sales/output, historical data and forecasts)
  • Sales/output/capacity, revenue, price, gross margin, market share, for top players. Through interviewing each manufacturers,  distributors, traders, dealers and buyers etc.
  • Cost structure, proportion, price trend, gross margin and trend, status and trend, for 10 years
  • Market size by types, regions, applications for 10 years
  • Market forecast based on the potential demand from downstream clients/buyers, government, influence factors and the total economic indication, maybe occur in following years.
     

Data Sources:

Methodology

 

Other Reports by GlobalInfoResearch

Global Third Party & Supplier Risk Management Software Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Scope of the Report: The global Third Party & Supplier Risk Management Software market is valued at xx million in 2018 and is expected to reach xx million by the end of 2024, growing at a CAGR of xx% between 2019 and 2024. The Asia-Pacific will o...

Global Regulatory Change Management Software Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Scope of the Report: The global Regulatory Change Management Software market is valued at xx million in 2018 and is expected to reach xx million by the end of 2024, growing at a CAGR of xx% between 2019 and 2024. The Asia-Pacific will occupy for ...

Global IT Risk Management Software Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Scope of the Report: The global IT Risk Management Software market is valued at xx million in 2018 and is expected to reach xx million by the end of 2024, growing at a CAGR of xx% between 2019 and 2024. The Asia-Pacific will occupy for more marke...

Global GRC Platforms Software Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Scope of the Report: The global GRC Platforms Software market is valued at xx million in 2018 and is expected to reach xx million by the end of 2024, growing at a CAGR of xx% between 2019 and 2024. The Asia-Pacific will occupy for more market sha...

Global GRC Software Market 2019 by Company, Regions, Type and Application, Forecast to 2024

Scope of the Report: The global GRC Software market is valued at xx million in 2018 and is expected to reach xx million by the end of 2024, growing at a CAGR of xx% between 2019 and 2024. The Asia-Pacific will occupy for more market share in foll...

New IT and Telecommunications Reports