Report Cover

Global Live Chat Software Market Research Report with Opportunities and Strategies to Boost Growth- COVID-19 Impact and Recovery


Live chat  is a Web service that allows businesses to communicate, or chat, in real time with visitors to their Web site. Live support applications are commonly used to provide immediate customer support and information to clients and customers. Live chat is also called live help.
Based on the Live Chat Software market development status, competitive landscape and development model in different regions of the world, this report is dedicated to providing niche markets, potential risks and comprehensive competitive strategy analysis in different fields. From the competitive advantages of different types of products and services, the development opportunities and consumption characteristics and structure analysis of the downstream application fields are all analyzed in detail. To Boost Growth during the epidemic era, this report analyzes in detail for the potential risks and opportunities which can be focused on.

In Chapter 2.4 of the report, we share our perspectives for the impact of COVID-19 from the long and short term.
In chapter 3.4, we provide the influence of the crisis on the industry chain, especially for marketing channels.
In chapters 8-13, we update the timely industry economic revitalization plan of the country-wise government.

Key players in the global Live Chat Software market covered in Chapter 5:
LivePerson
Kayako
LiveChat
Intercom
JivoSite
SnapEngage
Freshdesk
LogMeIn
Comm100
Zendesk

In Chapter 6, on the basis of types, the Live Chat Software market from 2015 to 2025 is primarily split into:
Customer Service Live Chat Systems
Informational Service Live Chat Systems

In Chapter 7, on the basis of applications, the Live Chat Software market from 2015 to 2025 covers:
Retail And E-Commerce
Travel And Hospitality
IT And Consulting
Telecommunication
Pharmaceutical

Geographically, the detailed analysis of consumption, revenue, market share and growth rate, historic and forecast (2015-2025) of the following regions are covered in Chapter 8-13:
North America (Covered in Chapter 9)
United States
Canada
Mexico
Europe (Covered in Chapter 10)
Germany
UK
France
Italy
Spain
Russia
Others
Asia-Pacific (Covered in Chapter 11)
China
Japan
South Korea
Australia
India
South America (Covered in Chapter 12)
Brazil
Argentina
Columbia
Middle East and Africa (Covered in Chapter 13)
UAE
Egypt
South Africa

Years considered for this report:
Historical Years: 2015-2019
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2020-2025
Table of Content

1 Market Overview
1.1 Product Definition and Market Characteristics
1.2 Global Live Chat Software Market Size
1.3 Market Segmentation
1.4 Global Macroeconomic Analysis
1.5 SWOT Analysis

2. Market Dynamics
2.1 Market Drivers
2.2 Market Constraints and Challenges
2.3 Emerging Market Trends
2.4 Impact of COVID-19
2.4.1 Short-term Impact
2.4.2 Long-term Impact

3 Associated Industry Assessment
3.1 Supply Chain Analysis
3.2 Industry Active Participants
3.2.1 Suppliers of Raw Materials
3.2.2 Key Distributors/Retailers
3.3 Alternative Analysis
3.4 The Impact of Covid-19 From the Perspective of Industry Chain

4 Market Competitive Landscape
4.1 Industry Leading Players
4.2 Industry News
4.2.1 Key Product Launch News
4.2.2 M&A and Expansion Plans

5 Analysis of Leading Companies
5.1 LivePerson
5.1.1 LivePerson Company Profile
5.1.2 LivePerson Business Overview
5.1.3 LivePerson Live Chat Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.1.4 LivePerson Live Chat Software Products Introduction
5.2 Kayako
5.2.1 Kayako Company Profile
5.2.2 Kayako Business Overview
5.2.3 Kayako Live Chat Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.2.4 Kayako Live Chat Software Products Introduction
5.3 LiveChat
5.3.1 LiveChat Company Profile
5.3.2 LiveChat Business Overview
5.3.3 LiveChat Live Chat Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.3.4 LiveChat Live Chat Software Products Introduction
5.4 Intercom
5.4.1 Intercom Company Profile
5.4.2 Intercom Business Overview
5.4.3 Intercom Live Chat Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.4.4 Intercom Live Chat Software Products Introduction
5.5 JivoSite
5.5.1 JivoSite Company Profile
5.5.2 JivoSite Business Overview
5.5.3 JivoSite Live Chat Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.5.4 JivoSite Live Chat Software Products Introduction
5.6 SnapEngage
5.6.1 SnapEngage Company Profile
5.6.2 SnapEngage Business Overview
5.6.3 SnapEngage Live Chat Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.6.4 SnapEngage Live Chat Software Products Introduction
5.7 Freshdesk
5.7.1 Freshdesk Company Profile
5.7.2 Freshdesk Business Overview
5.7.3 Freshdesk Live Chat Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.7.4 Freshdesk Live Chat Software Products Introduction
5.8 LogMeIn
5.8.1 LogMeIn Company Profile
5.8.2 LogMeIn Business Overview
5.8.3 LogMeIn Live Chat Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.8.4 LogMeIn Live Chat Software Products Introduction
5.9 Comm100
5.9.1 Comm100 Company Profile
5.9.2 Comm100 Business Overview
5.9.3 Comm100 Live Chat Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.9.4 Comm100 Live Chat Software Products Introduction
5.10 Zendesk
5.10.1 Zendesk Company Profile
5.10.2 Zendesk Business Overview
5.10.3 Zendesk Live Chat Software Sales, Revenue, Average Selling Price and Gross Margin (2015-2020)
5.10.4 Zendesk Live Chat Software Products Introduction
 
6 Market Analysis and Forecast, By Product Types
6.1 Global Live Chat Software Sales, Revenue and Market Share by Types (2015-2020)
6.1.1 Global Live Chat Software Sales and Market Share by Types (2015-2020)
6.1.2 Global Live Chat Software Revenue and Market Share by Types (2015-2020)
6.1.3 Global Live Chat Software Price by Types (2015-2020)
6.2 Global Live Chat Software Market Forecast by Types (2020-2025)
6.2.1 Global Live Chat Software Market Forecast Sales and Market Share by Types (2020-2025)
6.2.2 Global Live Chat Software Market Forecast Revenue and Market Share by Types (2020-2025)
6.3 Global Live Chat Software Sales, Price and Growth Rate by Types (2015-2020)
6.3.1 Global Live Chat Software Sales, Price and Growth Rate of Customer Service Live Chat Systems
6.3.2 Global Live Chat Software Sales, Price and Growth Rate of Informational Service Live Chat Systems
6.4 Global Live Chat Software Market Revenue and Sales Forecast, by Types (2020-2025)
6.4.1 Customer Service Live Chat Systems Market Revenue and Sales Forecast (2020-2025)
6.4.2 Informational Service Live Chat Systems Market Revenue and Sales Forecast (2020-2025)

7 Market Analysis and Forecast, By Applications
7.1 Global Live Chat Software Sales, Revenue and Market Share by Applications (2015-2020)
7.1.1 Global Live Chat Software Sales and Market Share by Applications (2015-2020)
7.1.2 Global Live Chat Software Revenue and Market Share by Applications (2015-2020)
7.2 Global Live Chat Software Market Forecast by Applications (2020-2025)
7.2.1 Global Live Chat Software Market Forecast Sales and Market Share by Applications (2020-2025)
7.2.2 Global Live Chat Software Market Forecast Revenue and Market Share by Applications (2020-2025)
7.3 Global Revenue, Sales and Growth Rate by Applications (2015-2020)
7.3.1 Global Live Chat Software Revenue, Sales and Growth Rate of Retail And E-Commerce (2015-2020)
7.3.2 Global Live Chat Software Revenue, Sales and Growth Rate of Travel And Hospitality (2015-2020)
7.3.3 Global Live Chat Software Revenue, Sales and Growth Rate of IT And Consulting (2015-2020)
7.3.4 Global Live Chat Software Revenue, Sales and Growth Rate of Telecommunication (2015-2020)
7.3.5 Global Live Chat Software Revenue, Sales and Growth Rate of Pharmaceutical (2015-2020)
7.4 Global Live Chat Software Market Revenue and Sales Forecast, by Applications (2020-2025)
7.4.1 Retail And E-Commerce Market Revenue and Sales Forecast (2020-2025)
7.4.2 Travel And Hospitality Market Revenue and Sales Forecast (2020-2025)
7.4.3 IT And Consulting Market Revenue and Sales Forecast (2020-2025)
7.4.4 Telecommunication Market Revenue and Sales Forecast (2020-2025)
7.4.5 Pharmaceutical Market Revenue and Sales Forecast (2020-2025)

8 Market Analysis and Forecast, By Regions
8.1 Global Live Chat Software Sales by Regions (2015-2020)
8.2 Global Live Chat Software Market Revenue by Regions (2015-2020)
8.3 Global Live Chat Software Market Forecast by Regions (2020-2025)

9 North America Live Chat Software Market Analysis
9.1 Market Overview and Prospect Analysis
9.2 North America Live Chat Software Market Sales and Growth Rate (2015-2020)
9.3 North America Live Chat Software Market Revenue and Growth Rate (2015-2020)
9.4 North America Live Chat Software Market Forecast
9.5 The Influence of COVID-19 on North America Market
9.6 North America Live Chat Software Market Analysis by Country
9.6.1 U.S. Live Chat Software Sales and Growth Rate
9.6.2 Canada Live Chat Software Sales and Growth Rate
9.6.3 Mexico Live Chat Software Sales and Growth Rate

10 Europe Live Chat Software Market Analysis
10.1 Market Overview and Prospect Analysis
10.2 Europe Live Chat Software Market Sales and Growth Rate (2015-2020)
10.3 Europe Live Chat Software Market Revenue and Growth Rate (2015-2020)
10.4 Europe Live Chat Software Market Forecast
10.5 The Influence of COVID-19 on Europe Market
10.6 Europe Live Chat Software Market Analysis by Country
10.6.1 Germany Live Chat Software Sales and Growth Rate
10.6.2 United Kingdom Live Chat Software Sales and Growth Rate
10.6.3 France Live Chat Software Sales and Growth Rate
10.6.4 Italy Live Chat Software Sales and Growth Rate
10.6.5 Spain Live Chat Software Sales and Growth Rate
10.6.6 Russia Live Chat Software Sales and Growth Rate

11 Asia-Pacific Live Chat Software Market Analysis
11.1 Market Overview and Prospect Analysis
11.2 Asia-Pacific Live Chat Software Market Sales and Growth Rate (2015-2020)
11.3 Asia-Pacific Live Chat Software Market Revenue and Growth Rate (2015-2020)
11.4 Asia-Pacific Live Chat Software Market Forecast
11.5 The Influence of COVID-19 on Asia Pacific Market
11.6 Asia-Pacific Live Chat Software Market Analysis by Country
11.6.1 China Live Chat Software Sales and Growth Rate
11.6.2 Japan Live Chat Software Sales and Growth Rate
11.6.3 South Korea Live Chat Software Sales and Growth Rate
11.6.4 Australia Live Chat Software Sales and Growth Rate
11.6.5 India Live Chat Software Sales and Growth Rate

12 South America Live Chat Software Market Analysis
12.1 Market Overview and Prospect Analysis
12.2 South America Live Chat Software Market Sales and Growth Rate (2015-2020)
12.3 South America Live Chat Software Market Revenue and Growth Rate (2015-2020)
12.4 South America Live Chat Software Market Forecast
12.5 The Influence of COVID-19 on South America Market
12.6 South America Live Chat Software Market Analysis by Country
12.6.1 Brazil Live Chat Software Sales and Growth Rate
12.6.2 Argentina Live Chat Software Sales and Growth Rate
12.6.3 Columbia Live Chat Software Sales and Growth Rate

13 Middle East and Africa Live Chat Software Market Analysis
13.1 Market Overview and Prospect Analysis
13.2 Middle East and Africa Live Chat Software Market Sales and Growth Rate (2015-2020)
13.3 Middle East and Africa Live Chat Software Market Revenue and Growth Rate (2015-2020)
13.4 Middle East and Africa Live Chat Software Market Forecast
13.5 The Influence of COVID-19 on Middle East and Africa Market
13.6 Middle East and Africa Live Chat Software Market Analysis by Country
13.6.1 UAE Live Chat Software Sales and Growth Rate
13.6.2 Egypt Live Chat Software Sales and Growth Rate
13.6.3 South Africa Live Chat Software Sales and Growth Rate

14 Conclusions and Recommendations
14.1 Key Market Findings and Prospects
14.2 Advice for Investors

15 Appendix
15.1 Methodology
15.2 Research Data Source

List of Tables and Figures Figure Product Picture Figure Global Live Chat Software Market Size and Growth Rate 2015-2025 Table Live Chat Software Key Market Segments Figure Global Live Chat Software Market Revenue ($) Segment by Type from 2015-2020 Figure Global Live Chat Software Market Revenue ($) Segment by Applications from 2015-2020 Table SWOT Analysis Figure Global COVID-19 Status Figure Supply Chain Table Major Players Headquarters, and Service Area of Live Chat Software Table Major Players Revenue in 2019 Figure Major Players Revenue Share in 2019 Table LivePerson Company Profile Table LivePerson Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020) Figure LivePerson Production and Growth Rate Figure LivePerson Market Revenue ($) Market Share 2015-2020 Table Kayako Company Profile Table Kayako Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020) Figure Kayako Production and Growth Rate Figure Kayako Market Revenue ($) Market Share 2015-2020 Table LiveChat Company Profile Table LiveChat Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020) Figure LiveChat Production and Growth Rate Figure LiveChat Market Revenue ($) Market Share 2015-2020 Table Intercom Company Profile Table Intercom Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020) Figure Intercom Production and Growth Rate Figure Intercom Market Revenue ($) Market Share 2015-2020 Table JivoSite Company Profile Table JivoSite Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020) Figure JivoSite Production and Growth Rate Figure JivoSite Market Revenue ($) Market Share 2015-2020 Table SnapEngage Company Profile Table SnapEngage Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020) Figure SnapEngage Production and Growth Rate Figure SnapEngage Market Revenue ($) Market Share 2015-2020 Table Freshdesk Company Profile Table Freshdesk Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020) Figure Freshdesk Production and Growth Rate Figure Freshdesk Market Revenue ($) Market Share 2015-2020 Table LogMeIn Company Profile Table LogMeIn Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020) Figure LogMeIn Production and Growth Rate Figure LogMeIn Market Revenue ($) Market Share 2015-2020 Table Comm100 Company Profile Table Comm100 Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020) Figure Comm100 Production and Growth Rate Figure Comm100 Market Revenue ($) Market Share 2015-2020 Table Zendesk Company Profile Table Zendesk Sales, Revenue (US$ Million), Average Selling Price and Gross Margin (2015-2020) Figure Zendesk Production and Growth Rate Figure Zendesk Market Revenue ($) Market Share 2015-2020 Table Global Live Chat Software Sales by Types (2015-2020) Table Global Live Chat Software Sales Share by Types (2015-2020) Table Global Live Chat Software Revenue ($) by Types (2015-2020) Table Global Live Chat Software Revenue Share by Types (2015-2020) Table Global Live Chat Software Price ($) by Types (2015-2020) Table Global Live Chat Software Market Forecast Sales by Types (2020-2025) Table Global Live Chat Software Market Forecast Sales Share by Types (2020-2025) Table Global Live Chat Software Market Forecast Revenue ($) by Types (2020-2025) Table Global Live Chat Software Market Forecast Revenue Share by Types (2020-2025) Figure Global Customer Service Live Chat Systems Sales and Growth Rate (2015-2020) Figure Global Customer Service Live Chat Systems Price (2015-2020) Figure Global Informational Service Live Chat Systems Sales and Growth Rate (2015-2020) Figure Global Informational Service Live Chat Systems Price (2015-2020) Figure Global Live Chat Software Market Revenue ($) and Growth Rate Forecast of Customer Service Live Chat Systems (2020-2025) Figure Global Live Chat Software Sales and Growth Rate Forecast of Customer Service Live Chat Systems (2020-2025) Figure Global Live Chat Software Market Revenue ($) and Growth Rate Forecast of Informational Service Live Chat Systems (2020-2025) Figure Global Live Chat Software Sales and Growth Rate Forecast of Informational Service Live Chat Systems (2020-2025) Table Global Live Chat Software Sales by Applications (2015-2020) Table Global Live Chat Software Sales Share by Applications (2015-2020) Table Global Live Chat Software Revenue ($) by Applications (2015-2020) Table Global Live Chat Software Revenue Share by Applications (2015-2020) Table Global Live Chat Software Market Forecast Sales by Applications (2020-2025) Table Global Live Chat Software Market Forecast Sales Share by Applications (2020-2025) Table Global Live Chat Software Market Forecast Revenue ($) by Applications (2020-2025) Table Global Live Chat Software Market Forecast Revenue Share by Applications (2020-2025) Figure Global Retail And E-Commerce Sales and Growth Rate (2015-2020) Figure Global Retail And E-Commerce Price (2015-2020) Figure Global Travel And Hospitality Sales and Growth Rate (2015-2020) Figure Global Travel And Hospitality Price (2015-2020) Figure Global IT And Consulting Sales and Growth Rate (2015-2020) Figure Global IT And Consulting Price (2015-2020) Figure Global Telecommunication Sales and Growth Rate (2015-2020) Figure Global Telecommunication Price (2015-2020) Figure Global Pharmaceutical Sales and Growth Rate (2015-2020) Figure Global Pharmaceutical Price (2015-2020) Figure Global Live Chat Software Market Revenue ($) and Growth Rate Forecast of Retail And E-Commerce (2020-2025) Figure Global Live Chat Software Sales and Growth Rate Forecast of Retail And E-Commerce (2020-2025) Figure Global Live Chat Software Market Revenue ($) and Growth Rate Forecast of Travel And Hospitality (2020-2025) Figure Global Live Chat Software Sales and Growth Rate Forecast of Travel And Hospitality (2020-2025) Figure Global Live Chat Software Market Revenue ($) and Growth Rate Forecast of IT And Consulting (2020-2025) Figure Global Live Chat Software Sales and Growth Rate Forecast of IT And Consulting (2020-2025) Figure Global Live Chat Software Market Revenue ($) and Growth Rate Forecast of Telecommunication (2020-2025) Figure Global Live Chat Software Sales and Growth Rate Forecast of Telecommunication (2020-2025) Figure Global Live Chat Software Market Revenue ($) and Growth Rate Forecast of Pharmaceutical (2020-2025) Figure Global Live Chat Software Sales and Growth Rate Forecast of Pharmaceutical (2020-2025) Figure Global Live Chat Software Sales and Growth Rate (2015-2020) Table Global Live Chat Software Sales by Regions (2015-2020) Table Global Live Chat Software Sales Market Share by Regions (2015-2020) Figure Global Live Chat Software Sales Market Share by Regions in 2019 Figure Global Live Chat Software Revenue and Growth Rate (2015-2020) Table Global Live Chat Software Revenue by Regions (2015-2020) Table Global Live Chat Software Revenue Market Share by Regions (2015-2020) Figure Global Live Chat Software Revenue Market Share by Regions in 2019 Table Global Live Chat Software Market Forecast Sales by Regions (2020-2025) Table Global Live Chat Software Market Forecast Sales Share by Regions (2020-2025) Table Global Live Chat Software Market Forecast Revenue ($) by Regions (2020-2025) Table Global Live Chat Software Market Forecast Revenue Share by Regions (2020-2025) Figure North America Live Chat Software Market Sales and Growth Rate (2015-2020) Figure North America Live Chat Software Market Revenue and Growth Rate (2015-2020) Figure North America Live Chat Software Market Forecast Sales (2020-2025) Figure North America Live Chat Software Market Forecast Revenue ($) (2020-2025) Figure North America COVID-19 Status Figure U.S. Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Canada Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Mexico Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Europe Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Europe Live Chat Software Market Revenue and Growth Rate (2015-2020) Figure Europe Live Chat Software Market Forecast Sales (2020-2025) Figure Europe Live Chat Software Market Forecast Revenue ($) (2020-2025) Figure Europe COVID-19 Status Figure Germany Live Chat Software Market Sales and Growth Rate (2015-2020) Figure United Kingdom Live Chat Software Market Sales and Growth Rate (2015-2020) Figure France Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Italy Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Spain Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Russia Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Asia-Pacific Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Asia-Pacific Live Chat Software Market Revenue and Growth Rate (2015-2020) Figure Asia-Pacific Live Chat Software Market Forecast Sales (2020-2025) Figure Asia-Pacific Live Chat Software Market Forecast Revenue ($) (2020-2025) Figure Asia Pacific COVID-19 Status Figure China Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Japan Live Chat Software Market Sales and Growth Rate (2015-2020) Figure South Korea Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Australia Live Chat Software Market Sales and Growth Rate (2015-2020) Figure India Live Chat Software Market Sales and Growth Rate (2015-2020) Figure South America Live Chat Software Market Sales and Growth Rate (2015-2020) Figure South America Live Chat Software Market Revenue and Growth Rate (2015-2020) Figure South America Live Chat Software Market Forecast Sales (2020-2025) Figure South America Live Chat Software Market Forecast Revenue ($) (2020-2025) Figure Brazil Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Argentina Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Columbia Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Middle East and Africa Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Middle East and Africa Live Chat Software Market Revenue and Growth Rate (2015-2020) Figure Middle East and Africa Live Chat Software Market Forecast Sales (2020-2025) Figure Middle East and Africa Live Chat Software Market Forecast Revenue ($) (2020-2025) Figure UAE Live Chat Software Market Sales and Growth Rate (2015-2020) Figure Egypt Live Chat Software Market Sales and Growth Rate (2015-2020) Figure South Africa Live Chat Software Market Sales and Growth Rate (2015-2020)

Name*
Email ID*
Company*
Phone (With Country Code)*
What is/are your question(s)?:
Publisher: Maia Research
Chat with us