Global Live Chat Software Market 2018 by Manufacturers, Countries, Type and Application, Forecast to 2023


Live chat is a real-time communication between two users via computer.



Scope of the Report:

This report studies the Live Chat Software market status and outlook of Global and major regions, from angles of players, countries, product types and end industries; this report analyzes the top players in global market, and splits the Live Chat Software market by product type and applications/end industries.

The rapid growth in the customer centric approach to get insights about customer preferences, have driven the demand for live chat software market.

The global Live Chat Software market is valued at xx million  in 2017 and is expected to reach xx million  by the end of 2023, growing at a CAGR of xx% between 2017 and 2023.

The Asia-Pacific will occupy for more market share in following years, especially in China, also fast growing India and Southeast Asia regions.

North America, especially The United States, will still play an important role which cannot be ignored. Any changes from United States might affect the development trend of Live Chat Software.

Europe also play important roles in global market, with market size of xx million  in 2017 and will be xx million  in 2023, with a CAGR of xx%.



Market Segment by Companies, this report covers

    LivePerson

    Zendesk

    LogMeIn

    LiveChat

    SnapEngage

    Comm100

    Freshdesk

    Intercom

    JivoSite

    Kayako



Market Segment by Regions, regional analysis covers 

North America (United States, Canada and Mexico)

Europe (Germany, France, UK, Russia and Italy)

Asia-Pacific (China, Japan, Korea, India and Southeast Asia)

South America (Brazil, Argentina, Colombia)

Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)



Market Segment by Type, covers

    Customer Service Live Chat Systems

    Informational Service Live Chat Systems Market



Market Segment by Applications, can be divided into

    Retail And E-Commerce

    Travel And Hospitality

    IT And Consulting

    Telecommunication

    Pharmaceutical
Table of Contents



1 Live Chat Software Market Overview

    1.1 Product Overview and Scope of Live Chat Software

    1.2 Classification of Live Chat Software by Types

        1.2.1 Global Live Chat Software Revenue Comparison by Types (2017-2023)

        1.2.2 Global Live Chat Software Revenue Market Share by Types in 2017

        1.2.3 Customer Service Live Chat Systems

        1.2.4 Informational Service Live Chat Systems Market

    1.3 Global Live Chat Software Market by Application

        1.3.1 Global Live Chat Software Market Size and Market Share Comparison by Applications (2013-2023)

        1.3.2 Retail And E-Commerce

        1.3.3 Travel And Hospitality

        1.3.4 IT And Consulting

        1.3.5 Telecommunication

        1.3.6 Pharmaceutical

    1.4 Global Live Chat Software Market by Regions

        1.4.1 Global Live Chat Software Market Size (Million ) Comparison by Regions (2013-2023)

        1.4.1 North America (USA, Canada and Mexico) Live Chat Software Status and Prospect (2013-2023)

        1.4.2 Europe (Germany, France, UK, Russia and Italy) Live Chat Software Status and Prospect (2013-2023)

        1.4.3 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Live Chat Software Status and Prospect (2013-2023)

        1.4.4 South America (Brazil, Argentina, Colombia) Live Chat Software Status and Prospect (2013-2023)

        1.4.5 Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Live Chat Software Status and Prospect (2013-2023)

    1.5 Global Market Size of Live Chat Software (2013-2023)

2 Manufacturers Profiles

    2.1 LivePerson

        2.1.1 Business Overview

        2.1.2 Live Chat Software Type and Applications

            2.1.2.1 Product A

            2.1.2.2 Product B

        2.1.3 LivePerson Live Chat Software Revenue, Gross Margin and Market Share (2016-2017)

    2.2 Zendesk

        2.2.1 Business Overview

        2.2.2 Live Chat Software Type and Applications

            2.2.2.1 Product A

            2.2.2.2 Product B

        2.2.3 Zendesk Live Chat Software Revenue, Gross Margin and Market Share (2016-2017)

    2.3 LogMeIn

        2.3.1 Business Overview

        2.3.2 Live Chat Software Type and Applications

            2.3.2.1 Product A

            2.3.2.2 Product B

        2.3.3 LogMeIn Live Chat Software Revenue, Gross Margin and Market Share (2016-2017)

    2.4 LiveChat

        2.4.1 Business Overview

        2.4.2 Live Chat Software Type and Applications

            2.4.2.1 Product A

            2.4.2.2 Product B

        2.4.3 LiveChat Live Chat Software Revenue, Gross Margin and Market Share (2016-2017)

    2.5 SnapEngage

        2.5.1 Business Overview

        2.5.2 Live Chat Software Type and Applications

            2.5.2.1 Product A

            2.5.2.2 Product B

        2.5.3 SnapEngage Live Chat Software Revenue, Gross Margin and Market Share (2016-2017)

    2.6 Comm100

        2.6.1 Business Overview

        2.6.2 Live Chat Software Type and Applications

            2.6.2.1 Product A

            2.6.2.2 Product B

        2.6.3 Comm100 Live Chat Software Revenue, Gross Margin and Market Share (2016-2017)

    2.7 Freshdesk

        2.7.1 Business Overview

        2.7.2 Live Chat Software Type and Applications

            2.7.2.1 Product A

            2.7.2.2 Product B

        2.7.3 Freshdesk Live Chat Software Revenue, Gross Margin and Market Share (2016-2017)

    2.8 Intercom

        2.8.1 Business Overview

        2.8.2 Live Chat Software Type and Applications

            2.8.2.1 Product A

            2.8.2.2 Product B

        2.8.3 Intercom Live Chat Software Revenue, Gross Margin and Market Share (2016-2017)

    2.9 JivoSite

        2.9.1 Business Overview

        2.9.2 Live Chat Software Type and Applications

            2.9.2.1 Product A

            2.9.2.2 Product B

        2.9.3 JivoSite Live Chat Software Revenue, Gross Margin and Market Share (2016-2017)

    2.10 Kayako

        2.10.1 Business Overview

        2.10.2 Live Chat Software Type and Applications

            2.10.2.1 Product A

            2.10.2.2 Product B

        2.10.3 Kayako Live Chat Software Revenue, Gross Margin and Market Share (2016-2017)

3 Global Live Chat Software Market Competition, by Players

    3.1 Global Live Chat Software Revenue and Share by Players (2013-2018)

    3.2 Market Concentration Rate

        3.2.1 Top 5 Live Chat Software Players Market Share

        3.2.2 Top 10 Live Chat Software Players Market Share

    3.3 Market Competition Trend

4 Global Live Chat Software Market Size by Regions

    4.1 Global Live Chat Software Revenue and Market Share by Regions

    4.2 North America Live Chat Software Revenue and Growth Rate (2013-2018)

    4.3 Europe Live Chat Software Revenue and Growth Rate (2013-2018)

    4.4 Asia-Pacific Live Chat Software Revenue and Growth Rate (2013-2018)

    4.5 South America Live Chat Software Revenue and Growth Rate (2013-2018)

    4.6 Middle East and Africa Live Chat Software Revenue and Growth Rate (2013-2018)

5 North America Live Chat Software Revenue by Countries

    5.1 North America Live Chat Software Revenue by Countries (2013-2018)

    5.2 USA Live Chat Software Revenue and Growth Rate (2013-2018)

    5.3 Canada Live Chat Software Revenue and Growth Rate (2013-2018)

    5.4 Mexico Live Chat Software Revenue and Growth Rate (2013-2018)

6 Europe Live Chat Software Revenue by Countries

    6.1 Europe Live Chat Software Revenue by Countries (2013-2018)

    6.2 Germany Live Chat Software Revenue and Growth Rate (2013-2018)

    6.3 UK Live Chat Software Revenue and Growth Rate (2013-2018)

    6.4 France Live Chat Software Revenue and Growth Rate (2013-2018)

    6.5 Russia Live Chat Software Revenue and Growth Rate (2013-2018)

    6.6 Italy Live Chat Software Revenue and Growth Rate (2013-2018)

7 Asia-Pacific Live Chat Software Revenue by Countries

    7.1 Asia-Pacific Live Chat Software Revenue by Countries (2013-2018)

    7.2 China Live Chat Software Revenue and Growth Rate (2013-2018)

    7.3 Japan Live Chat Software Revenue and Growth Rate (2013-2018)

    7.4 Korea Live Chat Software Revenue and Growth Rate (2013-2018)

    7.5 India Live Chat Software Revenue and Growth Rate (2013-2018)

    7.6 Southeast Asia Live Chat Software Revenue and Growth Rate (2013-2018)

8 South America Live Chat Software Revenue by Countries

    8.1 South America Live Chat Software Revenue by Countries (2013-2018)

    8.2 Brazil Live Chat Software Revenue and Growth Rate (2013-2018)

    8.3 Argentina Live Chat Software Revenue and Growth Rate (2013-2018)

    8.4 Colombia Live Chat Software Revenue and Growth Rate (2013-2018)

9 Middle East and Africa Revenue Live Chat Software by Countries

    9.1 Middle East and Africa Live Chat Software Revenue by Countries (2013-2018)

    9.2 Saudi Arabia Live Chat Software Revenue and Growth Rate (2013-2018)

    9.3 UAE Live Chat Software Revenue and Growth Rate (2013-2018)

    9.4 Egypt Live Chat Software Revenue and Growth Rate (2013-2018)

    9.5 Nigeria Live Chat Software Revenue and Growth Rate (2013-2018)

    9.6 South Africa Live Chat Software Revenue and Growth Rate (2013-2018)

10 Global Live Chat Software Market Segment by Type

    10.1 Global Live Chat Software Revenue and Market Share by Type (2013-2018)

    10.2 Global Live Chat Software Market Forecast by Type (2018-2023)

    10.3 Customer Service Live Chat Systems Revenue Growth Rate (2013-2023)

    10.4 Informational Service Live Chat Systems Market Revenue Growth Rate (2013-2023)

11 Global Live Chat Software Market Segment by Application

    11.1 Global Live Chat Software Revenue Market Share by Application (2013-2018)

    11.2 Live Chat Software Market Forecast by Application (2018-2023)

    11.3 Retail And E-Commerce Revenue Growth (2013-2018)

    11.4 Travel And Hospitality Revenue Growth (2013-2018)

    11.5 IT And Consulting Revenue Growth (2013-2018)

    11.6 Telecommunication Revenue Growth (2013-2018)

    11.7 Pharmaceutical Revenue Growth (2013-2018)

12 Global Live Chat Software Market Size Forecast (2018-2023)

    12.1 Global Live Chat Software Market Size Forecast (2018-2023)

    12.2 Global Live Chat Software Market Forecast by Regions (2018-2023)

    12.3 North America Live Chat Software Revenue Market Forecast (2018-2023)

    12.4 Europe Live Chat Software Revenue Market Forecast (2018-2023)

    12.5 Asia-Pacific Live Chat Software Revenue Market Forecast (2018-2023)

    12.6 South America Live Chat Software Revenue Market Forecast (2018-2023)

    12.7 Middle East and Africa Live Chat Software Revenue Market Forecast (2018-2023)

13 Research Findings and Conclusion

14 Appendix

    14.1 Methodology

    14.2 Data Source

List of Tables and Figures Figure Live Chat Software Picture Table Product Specifications of Live Chat Software Table Global Live Chat Software and Revenue (Million ) Market Split by Product Type Figure Global Live Chat Software Revenue Market Share by Types in 2017 Figure Customer Service Live Chat Systems Picture Figure Informational Service Live Chat Systems Market Picture Table Global Live Chat Software Revenue (Million ) by Application (2013-2023) Figure Live Chat Software Revenue Market Share by Applications in 2017 Figure Retail And E-Commerce Picture Figure Travel And Hospitality Picture Figure IT And Consulting Picture Figure Telecommunication Picture Figure Pharmaceutical Picture Table Global Market Live Chat Software Revenue (Million ) Comparison by Regions 2013-2023 Figure North America Live Chat Software Revenue (Million ) and Growth Rate (2013-2023) Figure Europe Live Chat Software Revenue (Million ) and Growth Rate (2013-2023) Figure Asia-Pacific Live Chat Software Revenue (Million ) and Growth Rate (2013-2023) Figure South America Live Chat Software Revenue (Million ) and Growth Rate (2013-2023) Figure Middle East and Africa Live Chat Software Revenue (Million ) and Growth Rate (2013-2023) Figure Global Live Chat Software Revenue (Million ) and Growth Rate (2013-2023) Table LivePerson Basic Information, Manufacturing Base and Competitors Table LivePerson Live Chat Software Type and Applications Table LivePerson Live Chat Software Revenue, Gross Margin and Market Share (2016-2017) Table Zendesk Basic Information, Manufacturing Base and Competitors Table Zendesk Live Chat Software Type and Applications Table Zendesk Live Chat Software Revenue, Gross Margin and Market Share (2016-2017) Table LogMeIn Basic Information, Manufacturing Base and Competitors Table LogMeIn Live Chat Software Type and Applications Table LogMeIn Live Chat Software Revenue, Gross Margin and Market Share (2016-2017) Table LiveChat Basic Information, Manufacturing Base and Competitors Table LiveChat Live Chat Software Type and Applications Table LiveChat Live Chat Software Revenue, Gross Margin and Market Share (2016-2017) Table SnapEngage Basic Information, Manufacturing Base and Competitors Table SnapEngage Live Chat Software Type and Applications Table SnapEngage Live Chat Software Revenue, Gross Margin and Market Share (2016-2017) Table Comm100 Basic Information, Manufacturing Base and Competitors Table Comm100 Live Chat Software Type and Applications Table Comm100 Live Chat Software Revenue, Gross Margin and Market Share (2016-2017) Table Freshdesk Basic Information, Manufacturing Base and Competitors Table Freshdesk Live Chat Software Type and Applications Table Freshdesk Live Chat Software Revenue, Gross Margin and Market Share (2016-2017) Table Intercom Basic Information, Manufacturing Base and Competitors Table Intercom Live Chat Software Type and Applications Table Intercom Live Chat Software Revenue, Gross Margin and Market Share (2016-2017) Table JivoSite Basic Information, Manufacturing Base and Competitors Table JivoSite Live Chat Software Type and Applications Table JivoSite Live Chat Software Revenue, Gross Margin and Market Share (2016-2017) Table Kayako Basic Information, Manufacturing Base and Competitors Table Kayako Live Chat Software Type and Applications Table Kayako Live Chat Software Revenue, Gross Margin and Market Share (2016-2017) Table Global Live Chat Software Revenue (Million ) by Players (2013-2018) Table Global Live Chat Software Revenue Share by Players (2013-2018) Figure Global Live Chat Software Revenue Share by Players in 2016 Figure Global Live Chat Software Revenue Share by Players in 2017 Figure Global Top 5 Players Live Chat Software Revenue Market Share in 2017 Figure Global Top 10 Players Live Chat Software Revenue Market Share in 2017 Figure Global Live Chat Software Revenue (Million ) and Growth Rate (%) (2013-2018) Table Global Live Chat Software Revenue (Million ) by Regions (2013-2018) Table Global Live Chat Software Revenue Market Share by Regions (2013-2018) Figure Global Live Chat Software Revenue Market Share by Regions (2013-2018) Figure Global Live Chat Software Revenue Market Share by Regions in 2017 Figure North America Live Chat Software Revenue and Growth Rate (2013-2018) Figure Europe Live Chat Software Revenue and Growth Rate (2013-2018) Figure Asia-Pacific Live Chat Software Revenue and Growth Rate (2013-2018) Figure South America Live Chat Software Revenue and Growth Rate (2013-2018) Figure Middle East and Africa Live Chat Software Revenue and Growth Rate (2013-2018) Table North America Live Chat Software Revenue by Countries (2013-2018) Table North America Live Chat Software Revenue Market Share by Countries (2013-2018) Figure North America Live Chat Software Revenue Market Share by Countries (2013-2018) Figure North America Live Chat Software Revenue Market Share by Countries in 2017 Figure USA Live Chat Software Revenue and Growth Rate (2013-2018) Figure Canada Live Chat Software Revenue and Growth Rate (2013-2018) Figure Mexico Live Chat Software Revenue and Growth Rate (2013-2018) Table Europe Live Chat Software Revenue (Million ) by Countries (2013-2018) Figure Europe Live Chat Software Revenue Market Share by Countries (2013-2018) Figure Europe Live Chat Software Revenue Market Share by Countries in 2017 Figure Germany Live Chat Software Revenue and Growth Rate (2013-2018) Figure UK Live Chat Software Revenue and Growth Rate (2013-2018) Figure France Live Chat Software Revenue and Growth Rate (2013-2018) Figure Russia Live Chat Software Revenue and Growth Rate (2013-2018) Figure Italy Live Chat Software Revenue and Growth Rate (2013-2018) Table Asia-Pacific Live Chat Software Revenue (Million ) by Countries (2013-2018) Figure Asia-Pacific Live Chat Software Revenue Market Share by Countries (2013-2018) Figure Asia-Pacific Live Chat Software Revenue Market Share by Countries in 2017 Figure China Live Chat Software Revenue and Growth Rate (2013-2018) Figure Japan Live Chat Software Revenue and Growth Rate (2013-2018) Figure Korea Live Chat Software Revenue and Growth Rate (2013-2018) Figure India Live Chat Software Revenue and Growth Rate (2013-2018) Figure Southeast Asia Live Chat Software Revenue and Growth Rate (2013-2018) Table South America Live Chat Software Revenue by Countries (2013-2018) Table South America Live Chat Software Revenue Market Share by Countries (2013-2018) Figure South America Live Chat Software Revenue Market Share by Countries (2013-2018) Figure South America Live Chat Software Revenue Market Share by Countries in 2017 Figure Brazil Live Chat Software Revenue and Growth Rate (2013-2018) Figure Argentina Live Chat Software Revenue and Growth Rate (2013-2018) Figure Colombia Live Chat Software Revenue and Growth Rate (2013-2018) Table Middle East and Africa Live Chat Software Revenue (Million ) by Countries (2013-2018) Table Middle East and Africa Live Chat Software Revenue Market Share by Countries (2013-2018) Figure Middle East and Africa Live Chat Software Revenue Market Share by Countries (2013-2018) Figure Middle East and Africa Live Chat Software Revenue Market Share by Countries in 2017 Figure Saudi Arabia Live Chat Software Revenue and Growth Rate (2013-2018) Figure UAE Live Chat Software Revenue and Growth Rate (2013-2018) Figure Egypt Live Chat Software Revenue and Growth Rate (2013-2018) Figure Nigeria Live Chat Software Revenue and Growth Rate (2013-2018) Figure South Africa Live Chat Software Revenue and Growth Rate (2013-2018) Table Global Live Chat Software Revenue (Million ) by Type (2013-2018) Table Global Live Chat Software Revenue Share by Type (2013-2018) Figure Global Live Chat Software Revenue Share by Type (2013-2018) Figure Global Live Chat Software Revenue Share by Type in 2017 Table Global Live Chat Software Revenue Forecast by Type (2018-2023) Figure Global Live Chat Software Market Share Forecast by Type (2018-2023) Figure Global Customer Service Live Chat Systems Revenue Growth Rate (2013-2018) Figure Global Informational Service Live Chat Systems Market Revenue Growth Rate (2013-2018) Table Global Live Chat Software Revenue by Application (2013-2018) Table Global Live Chat Software Revenue Share by Application (2013-2018) Figure Global Live Chat Software Revenue Share by Application (2013-2018) Figure Global Live Chat Software Revenue Share by Application in 2017 Table Global Live Chat Software Revenue Forecast by Application (2018-2023) Figure Global Live Chat Software Market Share Forecast by Application (2018-2023) Figure Global Retail And E-Commerce Revenue Growth Rate (2013-2018) Figure Global Travel And Hospitality Revenue Growth Rate (2013-2018) Figure Global IT And Consulting Revenue Growth Rate (2013-2018) Figure Global Telecommunication Revenue Growth Rate (2013-2018) Figure Global Pharmaceutical Revenue Growth Rate (2013-2018) Figure Global Live Chat Software Revenue (Million ) and Growth Rate Forecast (2018 -2023) Table Global Live Chat Software Revenue (Million ) Forecast by Regions (2018-2023) Figure Global Live Chat Software Revenue Market Share Forecast by Regions (2018-2023) Figure North America Live Chat Software Revenue Market Forecast (2018-2023) Figure Europe Live Chat Software Revenue Market Forecast (2018-2023) Figure Asia-Pacific Live Chat Software Revenue Market Forecast (2018-2023) Figure South America Live Chat Software Revenue Market Forecast (2018-2023) Figure Middle East and Africa Live Chat Software Revenue Market Forecast (2018-2023)

Qualitative Analysis covers:

  • Industry Status and Trends
  • Manufacturer/Company profiles, manufacturing base distribution, sales areas, product introduction, main business, market position and their competitors.
  • Product Development, Technology, Price, Cost, Manufacturing Process and Trends
  • Market segment by regions, types, applications and forecast
  • Market opportunities, potential, government policies and influence factors.
     

Quantitative Analysis covers:

  • Market size (value, sales/output, historical data and forecasts)
  • Sales/output/capacity, revenue, price, gross margin, market share, for top players. Through interviewing each manufacturers,  distributors, traders, dealers and buyers etc.
  • Cost structure, proportion, price trend, gross margin and trend, status and trend, for 10 years
  • Market size by types, regions, applications for 10 years
  • Market forecast based on the potential demand from downstream clients/buyers, government, influence factors and the total economic indication, maybe occur in following years.
     

Data Sources:

Methodology

 

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