Global Help Desk Outsourcing Market Size, Status and Forecast 2019-2025


Helpdesk outsourcing refers to the process of engaging an external resource or service provider to provide technical support to employees and manage the same. It has gained in popularity over the past few years as firms are seeking to minimize in-house expenses. Apart from the inherent cost advantages, it can aid in enhancing the productivity within a short time because of a well-trained and continuously monitored workforce. Scalability in terms of handling of calls can also be ensured. These services are also providing a competitive edge to the SMBs that do not have the resources to build and maintain a technical help desk.
Helpdesk outsourcing is the process of the business engaging resources outside the company to manage customer service and technical assistance support for their customers. Outsourcing helps the organization to decrease the operational cost and to reach maximum end users.?
Factors such as consumerization of IT drive the growth of the market. Several MNCs as well as SMEs are outsourcing their help desk services to reduce the overall TCO. Help desk outsourcing services are being increasingly adopted by organizations with the rise in the mobile workforce and the adoption of the BYOD culture.
In 2018, the global Help Desk Outsourcing market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of xx% during 2019-2025.

This report focuses on the global Help Desk Outsourcing status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Help Desk Outsourcing development in United States, Europe and China.

The key players covered in this study
    CSC
    HCL Technologies
    HP Enterprise Services
    IBM
    Qcom Outsourcing
    Wipro
    ...

Market segment by Type, the product can be split into
    Outsourced Level 1 and Level 2 Support Services
    Outsourced Technical Helpdesk Support Services

Market segment by Application, split into
    Large Enterprises
    Small and Medium Enterprises

Market segment by Regions/Countries, this report covers
    United States
    Europe
    China
    Japan
    Southeast Asia
    India
    Central & South America

The study objectives of this report are:
    To analyze global Help Desk Outsourcing status, future forecast, growth opportunity, key market and key players.
    To present the Help Desk Outsourcing development in United States, Europe and China.
    To strategically profile the key players and comprehensively analyze their development plan and strategies.
    To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Help Desk Outsourcing are as follows:
    History Year: 2014-2018
    Base Year: 2018
    Estimated Year: 2019
    Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.
Table of Contents

1 Report Overview
    1.1 Study Scope
    1.2 Key Market Segments
    1.3 Players Covered
    1.4 Market Analysis by Type
        1.4.1 Global Help Desk Outsourcing Market Size Growth Rate by Type (2014-2025)
        1.4.2 Outsourced Level 1 and Level 2 Support Services
        1.4.3 Outsourced Technical Helpdesk Support Services
    1.5 Market by Application
        1.5.1 Global Help Desk Outsourcing Market Share by Application (2014-2025)
        1.5.2 Large Enterprises
        1.5.3 Small and Medium Enterprises
    1.6 Study Objectives
    1.7 Years Considered

2 Global Growth Trends
    2.1 Help Desk Outsourcing Market Size
    2.2 Help Desk Outsourcing Growth Trends by Regions
        2.2.1 Help Desk Outsourcing Market Size by Regions (2014-2025)
        2.2.2 Help Desk Outsourcing Market Share by Regions (2014-2019)
    2.3 Industry Trends
        2.3.1 Market Top Trends
        2.3.2 Market Drivers
        2.3.3 Market Opportunities

3 Market Share by Key Players
    3.1 Help Desk Outsourcing Market Size by Manufacturers
        3.1.1 Global Help Desk Outsourcing Revenue by Manufacturers (2014-2019)
        3.1.2 Global Help Desk Outsourcing Revenue Market Share by Manufacturers (2014-2019)
        3.1.3 Global Help Desk Outsourcing Market Concentration Ratio (CR5 and HHI)
    3.2 Help Desk Outsourcing Key Players Head office and Area Served
    3.3 Key Players Help Desk Outsourcing Product/Solution/Service
    3.4 Date of Enter into Help Desk Outsourcing Market
    3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
    4.1 Global Help Desk Outsourcing Market Size by Type (2014-2019)
    4.2 Global Help Desk Outsourcing Market Size by Application (2014-2019)

5 United States
    5.1 United States Help Desk Outsourcing Market Size (2014-2019)
    5.2 Help Desk Outsourcing Key Players in United States
    5.3 United States Help Desk Outsourcing Market Size by Type
    5.4 United States Help Desk Outsourcing Market Size by Application

6 Europe
    6.1 Europe Help Desk Outsourcing Market Size (2014-2019)
    6.2 Help Desk Outsourcing Key Players in Europe
    6.3 Europe Help Desk Outsourcing Market Size by Type
    6.4 Europe Help Desk Outsourcing Market Size by Application

7 China
    7.1 China Help Desk Outsourcing Market Size (2014-2019)
    7.2 Help Desk Outsourcing Key Players in China
    7.3 China Help Desk Outsourcing Market Size by Type
    7.4 China Help Desk Outsourcing Market Size by Application

8 Japan
    8.1 Japan Help Desk Outsourcing Market Size (2014-2019)
    8.2 Help Desk Outsourcing Key Players in Japan
    8.3 Japan Help Desk Outsourcing Market Size by Type
    8.4 Japan Help Desk Outsourcing Market Size by Application

9 Southeast Asia
    9.1 Southeast Asia Help Desk Outsourcing Market Size (2014-2019)
    9.2 Help Desk Outsourcing Key Players in Southeast Asia
    9.3 Southeast Asia Help Desk Outsourcing Market Size by Type
    9.4 Southeast Asia Help Desk Outsourcing Market Size by Application

10 India
    10.1 India Help Desk Outsourcing Market Size (2014-2019)
    10.2 Help Desk Outsourcing Key Players in India
    10.3 India Help Desk Outsourcing Market Size by Type
    10.4 India Help Desk Outsourcing Market Size by Application

11 Central & South America
    11.1 Central & South America Help Desk Outsourcing Market Size (2014-2019)
    11.2 Help Desk Outsourcing Key Players in Central & South America
    11.3 Central & South America Help Desk Outsourcing Market Size by Type
    11.4 Central & South America Help Desk Outsourcing Market Size by Application

12 International Players Profiles
    12.1 CSC
        12.1.1 CSC Company Details
        12.1.2 Company Description and Business Overview
        12.1.3 Help Desk Outsourcing Introduction
        12.1.4 CSC Revenue in Help Desk Outsourcing Business (2014-2019)
        12.1.5 CSC Recent Development
    12.2 HCL Technologies
        12.2.1 HCL Technologies Company Details
        12.2.2 Company Description and Business Overview
        12.2.3 Help Desk Outsourcing Introduction
        12.2.4 HCL Technologies Revenue in Help Desk Outsourcing Business (2014-2019)
        12.2.5 HCL Technologies Recent Development
    12.3 HP Enterprise Services
        12.3.1 HP Enterprise Services Company Details
        12.3.2 Company Description and Business Overview
        12.3.3 Help Desk Outsourcing Introduction
        12.3.4 HP Enterprise Services Revenue in Help Desk Outsourcing Business (2014-2019)
        12.3.5 HP Enterprise Services Recent Development
    12.4 IBM
        12.4.1 IBM Company Details
        12.4.2 Company Description and Business Overview
        12.4.3 Help Desk Outsourcing Introduction
        12.4.4 IBM Revenue in Help Desk Outsourcing Business (2014-2019)
        12.4.5 IBM Recent Development
    12.5 Qcom Outsourcing
        12.5.1 Qcom Outsourcing Company Details
        12.5.2 Company Description and Business Overview
        12.5.3 Help Desk Outsourcing Introduction
        12.5.4 Qcom Outsourcing Revenue in Help Desk Outsourcing Business (2014-2019)
        12.5.5 Qcom Outsourcing Recent Development
    12.6 Wipro
        12.6.1 Wipro Company Details
        12.6.2 Company Description and Business Overview
        12.6.3 Help Desk Outsourcing Introduction
        12.6.4 Wipro Revenue in Help Desk Outsourcing Business (2014-2019)
        12.6.5 Wipro Recent Development

13 Market Forecast 2019-2025
    13.1 Market Size Forecast by Regions
    13.2 United States
    13.3 Europe
    13.4 China
    13.5 Japan
    13.6 Southeast Asia
    13.7 India
    13.8 Central & South America
    13.9 Market Size Forecast by Product (2019-2025)
    13.10 Market Size Forecast by Application (2019-2025)

14 Analyst's Viewpoints/Conclusions

15 Appendix
    15.1 Research Methodology
        15.1.1 Methodology/Research Approach
            15.1.1.1 Research Programs/Design
            15.1.1.2 Market Size Estimation
            12.1.1.3 Market Breakdown and Data Triangulation
        15.1.2 Data Source
            15.1.2.1 Secondary Sources
            15.1.2.2 Primary Sources
    15.2 Disclaimer
    15.3 Author Details

List of Tables and Figures Table Help Desk Outsourcing Key Market Segments Table Key Players Help Desk Outsourcing Covered Table Global Help Desk Outsourcing Market Size Growth Rate by Type 2014-2025 (Million US$) Figure Global Help Desk Outsourcing Market Size Market Share by Type 2014-2025 Figure Outsourced Level 1 and Level 2 Support Services Figures Table Key Players of Outsourced Level 1 and Level 2 Support Services Figure Outsourced Technical Helpdesk Support Services Figures Table Key Players of Outsourced Technical Helpdesk Support Services Table Global Help Desk Outsourcing Market Size Growth by Application 2014-2025 (Million US$) Figure Large Enterprises Case Studies Figure Small and Medium Enterprises Case Studies Figure Help Desk Outsourcing Report Years Considered Table Global Help Desk Outsourcing Market Size 2014-2025 (Million US$) Figure Global Help Desk Outsourcing Market Size and Growth Rate 2014-2025 (Million US$) Table Global Help Desk Outsourcing Market Size by Regions 2014-2025 (Million US$) Table Global Help Desk Outsourcing Market Size by Regions 2014-2019 (Million US$) Table Global Help Desk Outsourcing Market Share by Regions 2014-2019 Figure Global Help Desk Outsourcing Market Share by Regions 2014-2019 Figure Global Help Desk Outsourcing Market Share by Regions 2019 Table Market Top Trends Table Global Help Desk Outsourcing Revenue by Manufacturers (2014-2019) (Million US$) Table Global Help Desk Outsourcing Market Share by Manufacturers (2014-2019) Figure Global Help Desk Outsourcing Market Share by Manufacturers in 2018 Table Global Help Desk Outsourcing Manufacturers Market Concentration Ratio (CR5 and HHI) Table Key Players Head office and Area Served Table Key Players Help Desk Outsourcing Product/Solution/Service Table Date of Enter into Help Desk Outsourcing Market Table Mergers & Acquisitions, Expansion Plans Table Global Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$) Table Global Help Desk Outsourcing Market Size Share by Type (2014-2019) Figure Global Help Desk Outsourcing Market Size Market Share by Type (2014-2019) Table Global Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$) Table Global Help Desk Outsourcing Market Size Share by Application (2014-2019) Figure Global Help Desk Outsourcing Market Size Market Share by Application (2014-2019) Figure Global Help Desk Outsourcing Revenue Market Share by Application in 2018 Figure United States Help Desk Outsourcing Market Size 2014-2019 (Million US$) Table United States Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$) Table United States Key Players Help Desk Outsourcing Market Share (2018-2019) Table United States Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$) Table United States Help Desk Outsourcing Market Share by Type (2014-2019) Table United States Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$) Table United States Help Desk Outsourcing Market Share by Application (2014-2019) Figure Europe Help Desk Outsourcing Market Size 2014-2019 (Million US$) Table Europe Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$) Table Europe Key Players Help Desk Outsourcing Market Share (2018-2019) Table Europe Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$) Table Europe Help Desk Outsourcing Market Share by Type (2014-2019) Table Europe Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$) Table Europe Help Desk Outsourcing Market Share by Application (2014-2019) Figure China Help Desk Outsourcing Market Size 2014-2019 (Million US$) Table China Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$) Table China Key Players Help Desk Outsourcing Market Share (2018-2019) Table China Help Desk Outsourcing Market Size by Type (2014-20189) (Million US$) Table China Help Desk Outsourcing Market Share by Type (2014-2019) Table China Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$) Table China Help Desk Outsourcing Market Share by Application (2014-2019) Figure Japan Help Desk Outsourcing Market Size 2014-2019 (Million US$) Table Japan Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$) Table Japan Key Players Help Desk Outsourcing Market Share (2018-2019) Table Japan Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$) Table Japan Help Desk Outsourcing Market Share by Type (2014-2019) Table Japan Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$) Table Japan Help Desk Outsourcing Market Share by Application (2014-2019) Figure Southeast Asia Help Desk Outsourcing Market Size 2014-2019 (Million US$) Table Southeast Asia Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$) Table Southeast Asia Key Players Help Desk Outsourcing Market Share (2018-2019) Table Southeast Asia Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$) Table Southeast Asia Help Desk Outsourcing Market Share by Type (2014-2019) Table Southeast Asia Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$) Table Southeast Asia Help Desk Outsourcing Market Share by Application (2014-2019) Figure India Help Desk Outsourcing Market Size 2014-2019 (Million US$) Table India Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$) Table India Key Players Help Desk Outsourcing Market Share (2018-2019) Table India Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$) Table India Help Desk Outsourcing Market Share by Type (2014-2019) Table India Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$) Table India Help Desk Outsourcing Market Share by Application (2014-2019) Figure Central & South America Help Desk Outsourcing Market Size 2014-2019 (Million US$) Table Central & South America Key Players Help Desk Outsourcing Revenue (2018-2019) (Million US$) Table Central & South America Key Players Help Desk Outsourcing Market Share (2018-2019) Table Central & South America Help Desk Outsourcing Market Size by Type (2014-2019) (Million US$) Table Central & South America Help Desk Outsourcing Market Share by Type (2014-2019) Table Central & South America Help Desk Outsourcing Market Size by Application (2014-2019) (Million US$) Table Central & South America Help Desk Outsourcing Market Share by Application (2014-2019) Table CSC Company Details Table CSC Revenue in Help Desk Outsourcing Business (2014-2019) (Million US$) Figure CSC Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019) Table CSC Recent Development Table HCL Technologies Company Details Table HCL Technologies Revenue in Help Desk Outsourcing Business (2014-2019)(Million US$) Figure HCL Technologies Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019) Table HCL Technologies Recent Development Table HP Enterprise Services Company Details Table HP Enterprise Services Revenue in Help Desk Outsourcing Business (2014-2019)(Million US$) Figure HP Enterprise Services Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019) Table HP Enterprise Services Recent Development Table IBM Company Details Table IBM Revenue in Help Desk Outsourcing Business (2014-2019)(Million US$) Figure IBM Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019) Table IBM Recent Development Table Qcom Outsourcing Company Details Table Qcom Outsourcing Revenue in Help Desk Outsourcing Business (2014-2019)(Million US$) Figure Qcom Outsourcing Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019) Table Qcom Outsourcing Recent Development Table Wipro Company Details Table Wipro Revenue in Help Desk Outsourcing Business (2014-2019)(Million US$) Figure Wipro Revenue Growth Rate in Help Desk Outsourcing Business (2014-2019) Table Wipro Recent Development Table Global Help Desk Outsourcing Market Size by Regions (Million US$) 2019-2025 Figure Global Help Desk Outsourcing Market Size Share by Regions (2019-2025) Figure Global Help Desk Outsourcing Market Size Share by Regions in 2025 Figure United States Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure Europe Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure China Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure Japan Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure Southeast Asia Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure India Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD) Figure Central & South America Help Desk Outsourcing Market Size Forecast (2019-2025)(Million USD) Table Global Help Desk Outsourcing Market Size by Product (2019-2025) (Million US$) Figure Global Help Desk Outsourcing Market Size by Product (2019-2025) Figure Global Help Desk Outsourcing Market Size by Product in 2025 Table Global Help Desk Outsourcing Market Size by Application (2019-2025) (Million US$) Figure Global Help Desk Outsourcing Market Size by Application (2019-2025) Figure Global Help Desk Outsourcing Market Size by Application in 2025 Table Research Programs/Design for This Report Figure Bottom-up and Top-down Approaches for This Report Figure Data Triangulation Table Key Data Information from Secondary Sources Table Key Data Information from Primary Sources

This research study involved the extensive usage of both primary and secondary data sources.  The research process involved the study of various factors affecting the industry, including the government policy, market environment, competitive landscape, historical data, present trends in the market, technological innovation, upcoming technologies and the technical progress in related industry, and market risks, opportunities, market barriers and challenges. Top-down and bottom-up approaches are used to validate the global market size market and estimate the market size for manufacturers, regions segments, product segments and applications (end users). All possible factors that influence the markets included in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data. The market size for top-level markets and sub-segments is normalized, and the effect of inflation, economic downturns, and regulatory & policy changes or other factors are not accounted for in the market forecast. This data is combined and added with detailed inputs and analysis from QYResearch and presented in this report.
 

After complete market engineering with calculations for market statistics; market size estimations; market forecasting; market breakdown; and data triangulation, extensive primary research was conducted to gather information and verify and validate the critical numbers arrived at. In the complete market engineering process, both top-down and bottom-up approaches were extensively used, along with several data triangulation methods, to perform market estimation and market forecasting for the overall market segments and sub segments listed in this report. Extensive qualitative and further quantitative analysis is also done from all the numbers arrived at in the complete market engineering process to list key information throughout the report.
 

Secondary Sources occupies Approximately 25% of Sources, such as press releases, annual reports, Non-Profit organizations, industry associations, governmental agencies and customs data, and so on; This research study involved the usage of widespread secondary sources; directories; databases such as Bloomberg Business, Wind Info, Hoovers, Factiva (Dow Jones & Company), TRADING ECONOMICS, and avention; Investing News Network; statista; Federal Reserve Economic Data; annual reports; BIS Statistics; ICIS; company house documents; CAS(American Chemical Society); investor presentations; and SEC filings of companies. Secondary research was used to identify and collect information useful for the extensive, technical, market-oriented, and commercial study of the Light Aircraft market. It was also used to obtain important information about the top players, market classification and segmentation according to industry trends to the bottom-most level, and key developments related to market and technology perspectives.
 

In the primary research process, various sources from both the supply and demand sides were interviewed to obtain qualitative and quantitative information for this report. The primary sources from the supply side include product manufacturers (and their competitors), opinion leaders, industry experts, research institutions, distributors, dealer and traders, as well as the raw materials suppliers and producers etc.
 

The primary sources from the demand side include industry experts such as business leaders, marketing and sales directors, technology and innovation directors, supply chain executive, end users (product buyers), and related key executives from various key companies and organizations operating in the global market.
 

Primary research was conducted to identify segmentation types, product price range, product applications, key players, raw materials supply and the downstream demand, industry status and outlook, and key market dynamics such as risks, influence factors, opportunities, market barriers, industry trends, and key player strategies.
 

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