2018-2023 Global IT Service Management (ITSM) Software Market Report (Status and Outlook)


In this report, LP Information studies the present scenario (with the base year being 2017) and the growth prospects of global IT Service Management (ITSM) Software market for 2018-2023.

IT Service Management (ITSM) is a process-based practice that mainly deliver satisfactory service to the end user customer. It is intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasizing benefits to customers.
The key consumption markets locate at developed countries. The USA takes the market share of 43.6% in 2017, followed by EU with 29.7%. China?s consumption market has a quicker growing speed, with a market share of 8.48%.
Over the next five years, LPI(LP Information) projects that IT Service Management (ITSM) Software will register a 12.1% CAGR in terms of revenue, reach US$ 3600 million by 2023, from US$ 1810 million in 2017.

This report presents a comprehensive overview, market shares and growth opportunities of IT Service Management (ITSM) Software market by product type, application, key companies and key regions.

To calculate the market size, LP Information considers value generated from the sales of the following segments:

Segmentation by product type:
    Cloud-based
    On-Premises
Segmentation by application:
    SMEs
    Large Enterprises

We can also provide the customized separate regional or country-level reports, for the following regions:
    Americas
        United States
        Canada
        Mexico
        Brazil
    APAC
        China
        Japan
        Korea
        Southeast Asia
        India
        Australia
    Europe
        Germany
        France
        UK
        Italy
        Russia
        Spain
    Middle East & Africa
        Egypt
        South Africa
        Israel
        Turkey
        GCC Countries

The report also presents the market competition landscape and a corresponding detailed analysis of the major players in the market. The key players covered in this report:
    ServiceNow
    Atlassian
    Ivanti (HEAT Software)
    IBM
    CA Technologies
    BMC Software
    ASG Software
    Axios Systems
    SAP
    Cherwell Software
    Micro Focus (Formerly HPE)
    Freshworks
    Ultimo
    Epicor
    TOPdesk
    Samanage
    Agiloft Service
    Symantec
    SysAid
    SolarWinds
    Autotask

In addition, this report discusses the key drivers influencing market growth, opportunities, the challenges and the risks faced by key players and the market as a whole. It also analyzes key emerging trends and their impact on present and future development.

Research objectives
    To study and analyze the global IT Service Management (ITSM) Software market size by key regions/countries, product type and application, history data from 2013 to 2017, and forecast to 2023.
    To understand the structure of IT Service Management (ITSM) Software market by identifying its various subsegments.
    Focuses on the key global IT Service Management (ITSM) Software players, to define, describe and analyze the value, market share, market competition landscape, SWOT analysis and development plans in next few years.
    To analyze the IT Service Management (ITSM) Software with respect to individual growth trends, future prospects, and their contribution to the total market.
    To share detailed information about the key factors influencing the growth of the market (growth potential, opportunities, drivers, industry-specific challenges and risks).
    To project the size of IT Service Management (ITSM) Software submarkets, with respect to key regions (along with their respective key countries).
    To analyze competitive developments such as expansions, agreements, new product launches and acquisitions in the market.
    To strategically profile the key players and comprehensively analyze their growth strategies.
Table of Contents

2018-2023 Global IT Service Management (ITSM) Software Market Report (Status and Outlook)

1 Scope of the Report
    1.1 Market Introduction
    1.2 Research Objectives
    1.3 Years Considered
    1.4 Market Research Methodology
    1.5 Economic Indicators
    1.6 Currency Considered

2 Executive Summary
    2.1 World Market Overview
        2.1.1 Global IT Service Management (ITSM) Software Market Size 2013-2023
        2.1.2 IT Service Management (ITSM) Software Market Size CAGR by Region
    2.2 IT Service Management (ITSM) Software Segment by Type
        2.2.1 Cloud-based
        2.2.2 On-Premises
    2.3 IT Service Management (ITSM) Software Market Size by Type
        2.3.1 Global IT Service Management (ITSM) Software Market Size Market Share by Type (2013-2018)
        2.3.2 Global IT Service Management (ITSM) Software Market Size Growth Rate by Type (2013-2018)
    2.4 IT Service Management (ITSM) Software Segment by Application
        2.4.1 SMEs
        2.4.2 Large Enterprises
    2.5 IT Service Management (ITSM) Software Market Size by Application
        2.5.1 Global IT Service Management (ITSM) Software Market Size Market Share by Application (2013-2018)
        2.5.2 Global IT Service Management (ITSM) Software Market Size Growth Rate by Application (2013-2018)

3 Global IT Service Management (ITSM) Software by Players
    3.1 Global IT Service Management (ITSM) Software Market Size Market Share by Players
        3.1.1 Global IT Service Management (ITSM) Software Market Size by Players (2016-2018)
        3.1.2 Global IT Service Management (ITSM) Software Market Size Market Share by Players (2016-2018)
    3.2 Global IT Service Management (ITSM) Software Key Players Head office and Products Offered
    3.3 Market Concentration Rate Analysis
        3.3.1 Competition Landscape Analysis
        3.3.2 Concentration Ratio (CR3, CR5 and CR10) (2016-2018)
    3.4 New Products and Potential Entrants
    3.5 Mergers & Acquisitions, Expansion

4 IT Service Management (ITSM) Software by Regions
    4.1 IT Service Management (ITSM) Software Market Size by Regions
    4.2 Americas IT Service Management (ITSM) Software Market Size Growth
    4.3 APAC IT Service Management (ITSM) Software Market Size Growth
    4.4 Europe IT Service Management (ITSM) Software Market Size Growth
    4.5 Middle East & Africa IT Service Management (ITSM) Software Market Size Growth

5 Americas
    5.1 Americas IT Service Management (ITSM) Software Market Size by Countries
    5.2 Americas IT Service Management (ITSM) Software Market Size by Type
    5.3 Americas IT Service Management (ITSM) Software Market Size by Application
    5.4 United States
    5.5 Canada
    5.6 Mexico
    5.7 Key Economic Indicators of Few Americas Countries

6 APAC
   6.1 APAC IT Service Management (ITSM) Software Market Size by Countries
    6.2 APAC IT Service Management (ITSM) Software Market Size by Type
    6.3 APAC IT Service Management (ITSM) Software Market Size by Application
    6.4 China
    6.5 Japan
    6.6 Korea
    6.7 Southeast Asia
    6.8 India
    6.9 Australia
    6.10 Key Economic Indicators of Few APAC Countries

7 Europe
    7.1 Europe IT Service Management (ITSM) Software by Countries
    7.2 Europe IT Service Management (ITSM) Software Market Size by Type
    7.3 Europe IT Service Management (ITSM) Software Market Size by Application
    7.4 Germany
    7.5 France
    7.6 UK
    7.7 Italy
    7.8 Russia
    7.9 Spain
    7.10 Key Economic Indicators of Few Europe Countries

8 Middle East & Africa
    8.1 Middle East & Africa IT Service Management (ITSM) Software by Countries
    8.2 Middle East & Africa IT Service Management (ITSM) Software Market Size by Type
    8.3 Middle East & Africa IT Service Management (ITSM) Software Market Size by Application
    8.4 Egypt
    8.5 South Africa
    8.6 Israel
    8.7 Turkey
    8.8 GCC Countries

9 Market Drivers, Challenges and Trends
    9.1 Market Drivers and Impact
        9.1.1 Growing Demand from Key Regions
        9.1.2 Growing Demand from Key Applications and Potential Industries
    9.2 Market Challenges and Impact
    9.3 Market Trends

10 Global IT Service Management (ITSM) Software Market Forecast
    10.1 Global IT Service Management (ITSM) Software Market Size Forecast (2018-2023)
    10.2 Global IT Service Management (ITSM) Software Forecast by Regions
        10.2.1 Global IT Service Management (ITSM) Software Forecast by Regions (2018-2023)
        10.2.2 Americas Market Forecast
        10.2.3 APAC Market Forecast
        10.2.4 Europe Market Forecast
        10.2.5 Middle East & Africa Market Forecast
    10.3 Americas Forecast by Countries
        10.3.1 United States Market Forecast
        10.3.2 Canada Market Forecast
        10.3.3 Mexico Market Forecast
        10.3.4 Brazil Market Forecast
    10.4 APAC Forecast by Countries
        10.4.1 China Market Forecast
        10.4.2 Japan Market Forecast
        10.4.3 Korea Market Forecast
        10.4.4 Southeast Asia Market Forecast
        10.4.5 India Market Forecast
        10.4.6 Australia Market Forecast
    10.5 Europe Forecast by Countries
        10.5.1 Germany Market Forecast
        10.5.2 France Market Forecast
        10.5.3 UK Market Forecast
        10.5.4 Italy Market Forecast
        10.5.5 Russia Market Forecast
        10.5.6 Spain Market Forecast
    10.6 Middle East & Africa Forecast by Countries
        10.6.1 Egypt Market Forecast
        10.6.2 South Africa Market Forecast
        10.6.3 Israel Market Forecast
        10.6.4 Turkey Market Forecast
        10.6.5 GCC Countries Market Forecast
    10.7 Global IT Service Management (ITSM) Software Forecast by Type
    10.8 Global IT Service Management (ITSM) Software Forecast by Application

11 Key Players Analysis
    11.1 ServiceNow
        11.1.1 Company Details
        11.1.2 IT Service Management (ITSM) Software Product Offered
        11.1.3 ServiceNow IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2016-2018)
        11.1.4 Main Business Overview
        11.1.5 ServiceNow News
    11.2 Atlassian
        11.2.1 Company Details
        11.2.2 IT Service Management (ITSM) Software Product Offered
        11.2.3 Atlassian IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2016-2018)
        11.2.4 Main Business Overview
        11.2.5 Atlassian News
    11.3 Ivanti (HEAT Software)
        11.3.1 Company Details
        11.3.2 IT Service Management (ITSM) Software Product Offered
        11.3.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2016-2018)
        11.3.4 Main Business Overview
        11.3.5 Ivanti (HEAT Software) News
    11.4 IBM
        11.4.1 Company Details
        11.4.2 IT Service Management (ITSM) Software Product Offered
        11.4.3 IBM IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2016-2018)
        11.4.4 Main Business Overview
        11.4.5 IBM News
    11.5 CA Technologies
        11.5.1 Company Details
        11.5.2 IT Service Management (ITSM) Software Product Offered
        11.5.3 CA Technologies IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2016-2018)
        11.5.4 Main Business Overview
        11.5.5 CA Technologies News
    11.6 BMC Software
        11.6.1 Company Details
        11.6.2 IT Service Management (ITSM) Software Product Offered
        11.6.3 BMC Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2016-2018)
        11.6.4 Main Business Overview
        11.6.5 BMC Software News
    11.7 ASG Software
        11.7.1 Company Details
        11.7.2 IT Service Management (ITSM) Software Product Offered
        11.7.3 ASG Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2016-2018)
        11.7.4 Main Business Overview
        11.7.5 ASG Software News
    11.8 Axios Systems
        11.8.1 Company Details
        11.8.2 IT Service Management (ITSM) Software Product Offered
        11.8.3 Axios Systems IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2016-2018)
        11.8.4 Main Business Overview
        11.8.5 Axios Systems News
    11.9 SAP
        11.9.1 Company Details
        11.9.2 IT Service Management (ITSM) Software Product Offered
        11.9.3 SAP IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2016-2018)
        11.9.4 Main Business Overview
        11.9.5 SAP News
    11.10 Cherwell Software
        11.10.1 Company Details
        11.10.2 IT Service Management (ITSM) Software Product Offered
        11.10.3 Cherwell Software IT Service Management (ITSM) Software Revenue, Gross Margin and Market Share (2016-2018)
        11.10.4 Main Business Overview
        11.10.5 Cherwell Software News
    11.11 Micro Focus (Formerly HPE)
    11.12 Freshworks
    11.13 Ultimo
    11.14 Epicor
    11.15 TOPdesk
    11.16 Samanage
    11.17 Agiloft Service
    11.18 Symantec
    11.19 SysAid
    11.20 SolarWinds
    11.21 Autotask

12 Research Findings and Conclusion

List of Tables and Figures Table Product Specifications of IT Service Management (ITSM) Software Figure IT Service Management (ITSM) Software Report Years Considered Figure Market Research Methodology Figure Global IT Service Management (ITSM) Software Market Size Growth Rate 2013-2023 ($ Millions) Table IT Service Management (ITSM) Software Market Size CAGR by Region 2013-2023 ($ Millions) Table Major Players of Cloud-based Table Major Players of On-Premises Table Market Size by Type (2013-2018) ($ Millions) Table Global IT Service Management (ITSM) Software Market Size Market Share by Type (2013-2018) Figure Global IT Service Management (ITSM) Software Market Size Market Share by Type (2013-2018) Figure Global Cloud-based Market Size Growth Rate Figure Global On-Premises Market Size Growth Rate Figure IT Service Management (ITSM) Software Consumed in SMEs Figure Global IT Service Management (ITSM) Software Market: SMEs (2013-2018) ($ Millions) Figure Global SMEs YoY Growth ($ Millions) Figure IT Service Management (ITSM) Software Consumed in Large Enterprises Figure Global IT Service Management (ITSM) Software Market: Large Enterprises (2013-2018) ($ Millions) Figure Global Large Enterprises YoY Growth ($ Millions) Table Global IT Service Management (ITSM) Software Market Size by Application (2013-2018) ($ Millions) Table Global IT Service Management (ITSM) Software Market Size Market Share by Application (2013-2018) Figure Global IT Service Management (ITSM) Software Market Size Market Share by Application (2013-2018) Figure Global IT Service Management (ITSM) Software Market Size in SMEs Growth Rate Figure Global IT Service Management (ITSM) Software Market Size in Large Enterprises Growth Rate Table Global IT Service Management (ITSM) Software Revenue by Players (2016-2018) ($ Millions) Table Global IT Service Management (ITSM) Software Revenue Market Share by Players (2016-2018) Figure Global IT Service Management (ITSM) Software Revenue Market Share by Players in 2017 Table Global IT Service Management (ITSM) Software Key Players Head office and Products Offered Table IT Service Management (ITSM) Software Concentration Ratio (CR3, CR5 and CR10) (2016-2018) Table Global IT Service Management (ITSM) Software Market Size by Regions 2013-2018 ($ Millions) Table Global IT Service Management (ITSM) Software Market Size Market Share by Regions 2013-2018 Figure Global IT Service Management (ITSM) Software Market Size Market Share by Regions 2013-2018 Figure Americas IT Service Management (ITSM) Software Market Size 2013-2018 ($ Millions) Figure APAC IT Service Management (ITSM) Software Market Size 2013-2018 ($ Millions) Figure Europe IT Service Management (ITSM) Software Market Size 2013-2018 ($ Millions) Figure Middle East & Africa IT Service Management (ITSM) Software Market Size 2013-2018 ($ Millions) Table Americas IT Service Management (ITSM) Software Market Size by Countries (2013-2018) ($ Millions) Table Americas IT Service Management (ITSM) Software Market Size Market Share by Countries (2013-2018) Figure Americas IT Service Management (ITSM) Software Market Size Market Share by Countries in 2017 Table Americas IT Service Management (ITSM) Software Market Size by Type (2013-2018) ($ Millions) Table Americas IT Service Management (ITSM) Software Market Size Market Share by Type (2013-2018) Figure Americas IT Service Management (ITSM) Software Market Size Market Share by Type in 2017 Table Americas IT Service Management (ITSM) Software Market Size by Application (2013-2018) ($ Millions) Table Americas IT Service Management (ITSM) Software Market Size Market Share by Application (2013-2018) Figure Americas IT Service Management (ITSM) Software Market Size Market Share by Application in 2017 Figure United States IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Canada IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Mexico IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Table APAC IT Service Management (ITSM) Software Market Size by Countries (2013-2018) ($ Millions) Table APAC IT Service Management (ITSM) Software Market Size Market Share by Countries (2013-2018) Figure APAC IT Service Management (ITSM) Software Market Size Market Share by Countries in 2017 Table APAC IT Service Management (ITSM) Software Market Size by Type (2013-2018) ($ Millions) Table APAC IT Service Management (ITSM) Software Market Size Market Share by Type (2013-2018) Figure APAC IT Service Management (ITSM) Software Market Size Market Share by Type in 2017 Table APAC IT Service Management (ITSM) Software Market Size by Application (2013-2018) ($ Millions) Table APAC IT Service Management (ITSM) Software Market Size Market Share by Application (2013-2018) Figure APAC IT Service Management (ITSM) Software Market Size Market Share by Application in 2017 Figure China IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Japan IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Korea IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Southeast Asia IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure India IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Australia IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Table Europe IT Service Management (ITSM) Software Market Size by Countries (2013-2018) ($ Millions) Table Europe IT Service Management (ITSM) Software Market Size Market Share by Countries (2013-2018) Figure Europe IT Service Management (ITSM) Software Market Size Market Share by Countries in 2017 Table Europe IT Service Management (ITSM) Software Market Size by Type (2013-2018) ($ Millions) Table Europe IT Service Management (ITSM) Software Market Size Market Share by Type (2013-2018) Figure Europe IT Service Management (ITSM) Software Market Size Market Share by Type in 2017 Table Europe IT Service Management (ITSM) Software Market Size by Application (2013-2018) ($ Millions) Table Europe IT Service Management (ITSM) Software Market Size Market Share by Application (2013-2018) Figure Europe IT Service Management (ITSM) Software Market Size Market Share by Application in 2017 Figure Germany IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure France IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure UK IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Italy IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Russia IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Spain IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Table Middle East & Africa IT Service Management (ITSM) Software Market Size by Countries (2013-2018) ($ Millions) Table Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Countries (2013-2018) Figure Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Countries in 2017 Table Middle East & Africa IT Service Management (ITSM) Software Market Size by Type (2013-2018) ($ Millions) Table Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Type (2013-2018) Figure Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Type in 2017 Table Middle East & Africa IT Service Management (ITSM) Software Market Size by Application (2013-2018) ($ Millions) Table Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Application (2013-2018) Figure Middle East & Africa IT Service Management (ITSM) Software Market Size Market Share by Application in 2017 Figure Egypt IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure South Africa IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Israel IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Turkey IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure GCC Countries IT Service Management (ITSM) Software Market Size Growth 2013-2018 ($ Millions) Figure Global IT Service Management (ITSM) Software arket Size Forecast (2018-2023) ($ Millions) Table Global IT Service Management (ITSM) Software Market Size Forecast by Regions (2018-2023) ($ Millions) Table Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Regions Figure Americas IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure APAC IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Europe IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Middle East & Africa IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure United States IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Canada IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Mexico IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Brazil IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure China IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Japan IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Korea IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Southeast Asia IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure India IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Australia IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Germany IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure France IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure UK IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Italy IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Russia IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Spain IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Egypt IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure South Africa IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Israel IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure Turkey IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Figure GCC Countries IT Service Management (ITSM) Software Market Size 2018-2023 ($ Millions) Table Global IT Service Management (ITSM) Software Market Size Forecast by Type (2018-2023) ($ Millions) Table Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Type (2018-2023) Table Global IT Service Management (ITSM) Software Market Size Forecast by Application (2018-2023) ($ Millions) Table Global IT Service Management (ITSM) Software Market Size Market Share Forecast by Application (2018-2023) Table ServiceNow Basic Information, Head Office, Major Market Areas and Its Competitors Table ServiceNow IT Service Management (ITSM) Software Revenue and Gross Margin (2016-2018) Figure ServiceNow IT Service Management (ITSM) Software Market Share (2016-2018) Table Atlassian Basic Information, Head Office, Major Market Areas and Its Competitors Table Atlassian IT Service Management (ITSM) Software Revenue and Gross Margin (2016-2018) Figure Atlassian IT Service Management (ITSM) Software Market Share (2016-2018) Table Ivanti (HEAT Software) Basic Information, Head Office, Major Market Areas and Its Competitors Table Ivanti (HEAT Software) IT Service Management (ITSM) Software Revenue and Gross Margin (2016-2018) Figure Ivanti (HEAT Software) IT Service Management (ITSM) Software Market Share (2016-2018) Table IBM Basic Information, Head Office, Major Market Areas and Its Competitors Table IBM IT Service Management (ITSM) Software Revenue and Gross Margin (2016-2018) Figure IBM IT Service Management (ITSM) Software Market Share (2016-2018) Table CA Technologies Basic Information, Head Office, Major Market Areas and Its Competitors Table CA Technologies IT Service Management (ITSM) Software Revenue and Gross Margin (2016-2018) Figure CA Technologies IT Service Management (ITSM) Software Market Share (2016-2018) Table BMC Software Basic Information, Head Office, Major Market Areas and Its Competitors Table BMC Software IT Service Management (ITSM) Software Revenue and Gross Margin (2016-2018) Figure BMC Software IT Service Management (ITSM) Software Market Share (2016-2018) Table ASG Software Basic Information, Head Office, Major Market Areas and Its Competitors Table ASG Software IT Service Management (ITSM) Software Revenue and Gross Margin (2016-2018) Figure ASG Software IT Service Management (ITSM) Software Market Share (2016-2018) Table Axios Systems Basic Information, Head Office, Major Market Areas and Its Competitors Table Axios Systems IT Service Management (ITSM) Software Revenue and Gross Margin (2016-2018) Figure Axios Systems IT Service Management (ITSM) Software Market Share (2016-2018) Table SAP Basic Information, Head Office, Major Market Areas and Its Competitors Table SAP IT Service Management (ITSM) Software Revenue and Gross Margin (2016-2018) Figure SAP IT Service Management (ITSM) Software Market Share (2016-2018) Table Cherwell Software Basic Information, Head Office, Major Market Areas and Its Competitors Table Cherwell Software IT Service Management (ITSM) Software Revenue and Gross Margin (2016-2018) Figure Cherwell Software IT Service Management (ITSM) Software Market Share (2016-2018) Table Micro Focus (Formerly HPE) Basic Information, Head Office, Major Market Areas and Its Competitors Table Freshworks Basic Information, Head Office, Major Market Areas and Its Competitors Table Ultimo Basic Information, Head Office, Major Market Areas and Its Competitors Table Epicor Basic Information, Head Office, Major Market Areas and Its Competitors Table TOPdesk Basic Information, Head Office, Major Market Areas and Its Competitors Table Samanage Basic Information, Head Office, Major Market Areas and Its Competitors Table Agiloft Service Basic Information, Head Office, Major Market Areas and Its Competitors Table Symantec Basic Information, Head Office, Major Market Areas and Its Competitors Table SysAid Basic Information, Head Office, Major Market Areas and Its Competitors Table SolarWinds Basic Information, Head Office, Major Market Areas and Its Competitors Table Autotask Basic Information, Head Office, Major Market Areas and Its Competitors

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